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    Widespread adoption of AI is shaping next-gen customer service
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    Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
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    Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
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    Survey reveals AI can significantly improve service and support
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    Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
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    Can you live up to your customers’ value expectations?
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    Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
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    Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
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    Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries
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    Biz Most Read Award winners November 2023
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    Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
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     30 Nov 2023

    Cost of living hits businesses hard, but good CX could be the saving grace
    Cost of living hits businesses hard, but good CX could be the saving grace

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    How can banks turn stressful Black Fridays into a customer service win?
    How can banks turn stressful Black Fridays into a customer service win?

     21 Nov 2023

    Putting the consumer in control: the power of consent
    Putting the consumer in control: the power of consent

    15 Nov 2023

    Retaining and growing customers in a tough economic climate
    Retaining and growing customers in a tough economic climate

     10 Nov 2023

    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy

     9 Nov 2023

    Hyper-personalisation can elevate CX through tailored engagement
    Hyper-personalisation can elevate CX through tailored engagement

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    3 things virtual agents can tell you about your business
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    Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).
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    Keira Burton Mongezi Mtati, brand strategist at Rogerwilco says customers give away data about themselves every time they are online
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    Why qualitative data is key to unleashing great customer experiences

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    The evolution of customer loyalty programmes
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    Mompati Mall to open in Vryburg, North West
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    Is your business taking the wrong approach to urgent customer conversations?
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    Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses
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     5 Sep 2023

    Source: © 123rf Appointment-based shopping is best suited for retailers who sell high-end or luxury products, such as jewellery, fashion, or beauty products
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     30 Aug 2023

    Source: © 123rf In South Africa's retail environment, data is still an untapped opportunity, yet it can revolutionise retail
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    Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.
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    Image supplied. The top 20 winners of the V&A Waterfront Tenant Service Excellence Awards 2023
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