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A feast for vegans At Panarottis
A feast for vegans At Panarottis 
How to improve indoor air quality and breathe easier
How to improve indoor air quality and breathe easier 
Supply chain: Finding opportunity in the weakest link
Supply chain: Finding opportunity in the weakest link 
Sorbet in collaboration with Depilève unveil exciting revolutionary service offering of the V-Facial treatment!
Sorbet in collaboration with Depilève unveil exciting revolutionary service offering of the V-Facial treatment! 
The value of plastic waste
The value of plastic waste 
South African retailers have arrived at an e-commerce crossroads
South African retailers have arrived at an e-commerce crossroads,  
Burger King discovers a Whopper 6,500 light years away
Burger King discovers a Whopper 6,500 light years away 
Pep earns top honours as Brand of the Year at MMA South Africa Smarties Awards
Pep earns top honours as Brand of the Year at MMA South Africa Smarties AwardsPepkor Holdings 
Widespread adoption of AI is shaping next-gen customer service
Widespread adoption of AI is shaping next-gen customer service

  1 day

SA scoops 8 International Loyalty Awards
SA scoops 8 International Loyalty Awards

2 days

5 benefits of rewards programmes
5 benefits of rewards programmes

3 days

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand
Marketers say goodbye to cookies, hello to first-party data

19 Apr 2024

Navigating the future of customer loyalty
Navigating the future of customer loyalty

  15 Apr 2024

4 business trends to navigate the economic future
4 business trends to navigate the economic future

10 Apr 2024

Exclusive: How to successfully market your brand with significant calendar days
Exclusive: How to successfully market your brand with significant calendar days

  26 Mar 2024

The transformative power of a well-designed rewards programme
The transformative power of a well-designed rewards programme

  14 Mar 2024

5 dos and don’ts to secure customer loyalty
5 dos and don’ts to secure customer loyalty

, Bluegrass Digital  12 Mar 2024

AI has positively transformed CX - Experian report
AI has positively transformed CX - Experian report

6 Mar 2024

Driving customer-centricity through harmonising insights, strategy, and operational implementation
Driving customer-centricity through harmonising insights, strategy, and operational implementation

React Customer Research  20 Feb 2024

The future of conversational chat channels in SA
The future of conversational chat channels in SA

  19 Feb 2024

The crucial role of frontline retail workers in shaping customer experience
The crucial role of frontline retail workers in shaping customer experience

  14 Feb 2024

From prospect to profit – why sales, CRM, and service desk software matters
From prospect to profit – why sales, CRM, and service desk software matters

, QuickEasy Software  13 Feb 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa
Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

OriginalNerdsZA  12 Feb 2024

7 skills every CX interviewer needs
7 skills every CX interviewer needs

  12 Feb 2024

Businesses and consumers must protect personal data in the digital era
Businesses and consumers must protect personal data in the digital era

8 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction
Why businesses should leverage click-to-chat ads for real-time customer interaction

  6 Feb 2024

#BizTrends2024: Navigating the evolving retailing landscape in SSA
#BizTrends2024: Navigating the evolving retailing landscape in SSA

  6 Feb 2024

All the Salesforce Customer Appreciation Awards 2024 winners
All the Salesforce Customer Appreciation Awards 2024 winners

1 Feb 2024

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More news

SA scoops 8 International Loyalty Awards
SA scoops 8 International Loyalty Awards

2 days

5 benefits of rewards programmes
5 benefits of rewards programmes

3 days

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand
Marketers say goodbye to cookies, hello to first-party data

19 Apr 2024

Navigating the future of customer loyalty
Navigating the future of customer loyalty

 15 Apr 2024

4 business trends to navigate the economic future
4 business trends to navigate the economic future

10 Apr 2024

Exclusive: How to successfully market your brand with significant calendar days
Exclusive: How to successfully market your brand with significant calendar days

 26 Mar 2024

The transformative power of a well-designed rewards programme
The transformative power of a well-designed rewards programme

 14 Mar 2024

5 dos and don’ts to secure customer loyalty
5 dos and don’ts to secure customer loyalty

,  12 Mar 2024

AI has positively transformed CX - Experian report
AI has positively transformed CX - Experian report

6 Mar 2024

Driving customer-centricity through harmonising insights, strategy, and operational implementation
Driving customer-centricity through harmonising insights, strategy, and operational implementation

React Customer Research 20 Feb 2024

The future of conversational chat channels in SA
The future of conversational chat channels in SA

 19 Feb 2024

The crucial role of frontline retail workers in shaping customer experience
The crucial role of frontline retail workers in shaping customer experience

 14 Feb 2024

From prospect to profit – why sales, CRM, and service desk software matters
From prospect to profit – why sales, CRM, and service desk software matters

,  13 Feb 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa
Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

OriginalNerdsZA 12 Feb 2024

7 skills every CX interviewer needs
7 skills every CX interviewer needs

 12 Feb 2024

Businesses and consumers must protect personal data in the digital era
Businesses and consumers must protect personal data in the digital era

8 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction
Why businesses should leverage click-to-chat ads for real-time customer interaction

 6 Feb 2024

#BizTrends2024: Navigating the evolving retailing landscape in SSA
#BizTrends2024: Navigating the evolving retailing landscape in SSA

 6 Feb 2024

All the Salesforce Customer Appreciation Awards 2024 winners
All the Salesforce Customer Appreciation Awards 2024 winners

1 Feb 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024
#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

 22 Jan 2024

Survey reveals AI can significantly improve service and support
Survey reveals AI can significantly improve service and support

18 Jan 2024

Talking to chatbots sucks, but it doesn’t have to
Talking to chatbots sucks, but it doesn’t have to

 17 Jan 2024

A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.
Apple’s decision to bring RCS to the iPhone is big boost to business revenue

 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
Retail 2024: People the biggest trend and the biggest lesson

 5 Jan 2024

Can you live up to your customers’ value expectations?
Can you live up to your customers’ value expectations?

 18 Dec 2023

Unleashing the true value of customers
Unleashing the true value of customers

 13 Dec 2023

Image source: Andrea Piacquadio from
How to keep staff motivated this festive season

12 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
Developing advanced attribution models for the entire customer journey - online to offline

 7 Dec 2023

Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries
#BlackFriday: Consumers under strain; swop luxury items for everyday items

5 Dec 2023

Biz Most Read Award winners November 2023
Biz Most Read Award winners November 2023

 1 Dec 2023

Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
Fuel stations: More than pumps and prices - brand temples for CX

 30 Nov 2023

Cost of living hits businesses hard, but good CX could be the saving grace
Cost of living hits businesses hard, but good CX could be the saving grace

29 Nov 2023

How can banks turn stressful Black Fridays into a customer service win?
How can banks turn stressful Black Fridays into a customer service win?

 21 Nov 2023

Putting the consumer in control: the power of consent
Putting the consumer in control: the power of consent

15 Nov 2023

Retaining and growing customers in a tough economic climate
Retaining and growing customers in a tough economic climate

 10 Nov 2023

Building loyalty: the art of personalised brand experiences and advocacy
Building loyalty: the art of personalised brand experiences and advocacy

 9 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement
Hyper-personalisation can elevate CX through tailored engagement

 9 Nov 2023

3 things virtual agents can tell you about your business
3 things virtual agents can tell you about your business

 2 Nov 2023

Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).
Resilient Claremont CBD poised for further investment and growth

27 Oct 2023

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