Service Manager

• Lead and manage the service department, ensuring efficient and effective operations.
• Develop and implement strategies to enhance service quality and customer satisfaction.
• Oversee the scheduling and workflow of the service team, ensuring timely completion of all tasks.
• Monitor and maintain service standards, ensuring compliance with company policies and industry regulations.
• Handle customer inquiries and complaints, providing prompt and effective resolutions.
• Manage inventory and parts ordering to ensure availability and minimize downtime.
• Train, mentor, and motivate service staff to achieve performance targets and professional growth.
• Analyze service metrics and financial performance, preparing regular reports for management.
• Collaborate with other departments to streamline processes and improve overall service delivery.

• Proven experience as a Service Manager or in a similar leadership role within the automotive industry.
• Strong knowledge of automotive repair and maintenance procedures.
• Excellent leadership and team management skills.
• Exceptional customer service and communication abilities.
• Ability to analyze data, make informed decisions, and implement effective solutions.
• Proficiency in relevant software and tools for service management.
• High level of organizational and multitasking skills.