Corporate Health Manager

Job description

Corporate Health Manager – Western Cape

Key purpose:

The Corporate Health Manager plays a critical role within the business development team, focusing on enhancing sales and market penetration of the Scheme in key target segments. This role will lead a team of consultants and agents, ensuring exceptional client service, and fostering strong relationships with corporate clients.

Areas of responsibility

1. Portfolio management:
• Develop and manage client portfolios, ensuring effective coverage across different paypoints and brokers
• Structure and allocate team resources to optimize performance and client coverage
• Assess and adjust team resourcing and structuring based on market demands and strategic objectives
2. Team management:
• Lead and manage a team of corporate health consultants and admin agents
• Set performance targets and monitor team progress
• Conduct regular team meetings and performance reviews
3. Sales and marketing:
• Develop and execute sales strategies to achieve targets
• Participate in sales and marketing initiatives tailored to the specific target market
• Leverage relationships to create opportunities for value-added products
• Monitor service quality and implement improvements as needed
4. Client relationship management:
• Build and maintain strong relationships with sector-specific brokers and clients
• Ensure high levels of client satisfaction and address any issues promptly and according to SLA
• Develop and implement retention strategies for existing clients
5. Performance monitoring and reporting:
• Establish KPIs for the team and monitor performance metrics
• Provide regular performance reports to the business development manager
• Analyse market trends and competitor activities to inform strategies
6. Regional office management:
• Oversee the day-to-day operations of the regional office, ensuring an efficient, professional, and compliant working environment that supports business objectives.
• Manage all regional office facilities and assets, including lease agreements, landlord and vendor relationships, office maintenance, equipment, storage facilities, and operational expenditure.
• Ensure compliance with health, safety, security, and regulatory requirements, while maintaining business continuity, operational readiness, and effective office administration processes.

Competencies

• Strong leadership and team management skills
• Excellent interpersonal and communication abilities
• Strong problem-solving and analytical skills
• Ability to thrive in a target-oriented environment
• High-quality orientation and organizational skills
• Proactive and customer-oriented

Education and experience

• 3-5 years of experience in the private health or medical scheme industry
• Experience with brokers and/or clients in corporate industry
• Business degree advantageous
• Excellent presentation and communication skills           
• Proficiency in MS Office suite
• Experience in managing teams and broker relationships
• Proven sales experience
• Must meet the "Fit and Proper" criteria as set out by the financial sector conduct authority (FSCA)
• NQF wealth management qualification or equivalent essential
• RE5 regulatory examination is preferred

Work requirements

• Own transport and valid driver license essential
• Willingness to work extended and flexible hours as necessary
• Travel will be required for the purpose of meeting with clients and/or stakeholders

Posted on 09 Jun 11:24, Closing date 16 Jun