Training course on advanced communication skills for the professional woman

COURSE OBJECTIVES
By the end of the course, participants should be able to:
• Explain the psychological framework of good working relationships
• Understand the way personalities react differently to situations
• Analyse the origins of inappropriate behaviour and poor performance
• Vary their social style in a range of situations
• Apply their communication skills to facilitate teamwork and co-operation

Register online: https://bit.ly/2MTd0qQ
DURATION
5 Days
WHO SHOULD ATTEND
This training course is suitable to a wide range of female professionals but will greatly benefit:
• Senior managers, especially those who are newly promoted
• Line managers and supervisors
• HR generalists & Business Partners
• HR specialists
• Personal Assistants
COURSE CONTENT
Day One: Communication and Interpersonal Skills
• Understanding the importance of 'people' skills and how they affect the job
• Determining interpersonal strengths and weaknesses
• Evaluating common behaviour styles
• Defining what makes people 'difficult'
• Emotional intelligence and empathy
• Nonverbal communication
Day Two: Selection & Promotion Interviewing
• The purpose of the interview
• Understanding the requirements of the role
• Behavioural and competence-based questions
• Questioning and listening skills
• Probing and contrary evidence
• Practical Session
Day Three: Using Workplace Mediation
• What is mediation?
• Who can mediate and what can be mediated?
• Stages in mediation
• How to handle an impasse
• Coming to agreement
• Practical Session
Day Four: Developing Negation and Persuasion Skills
• The process of negotiating
• Negotiating is not compromising or compelling
• Range of possible outcomes
• The successful negotiator
• Mistakes to avoid
• Practical session
Day Five: Conducting Investigations
• Which situations require and independent investigator?
• The responsibilities of the employer
• The rights of the employee
• The stages of an investigation
• The role of suspension and dismissal
• Practical session
GENERAL NOTES
• This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
• Training manuals and additional reference materials are provided to the participants.
• Upon successful completion of this course, participants will be issued with a certificate.
• We can also do this as tailor-made course to meet organization-wide needs. Contact us to find out more:
• The training will be conducted at DATA-AFRIQUE TRAINING CENTRE, NAIROBI KENYA.
• The training fee covers tuition fees, training materials, lunch and training venue. Accommodation and airport transfer are arranged for our participants upon request.
• Payment should be sent to our bank account before start of training and proof of payment sent to:

Date: 03 February 2020 to 07 February 2020
Time: 08:00 - 17:00
Venue: DATA-AFRIQUE TRAINING CENTRE, NAIROBI KENYA., Nairobi
Cost: Course fee: KSH 70,000, USD 1,000

Contact: Duncan Kariuki
Company name: DATA-AFRIQUE CONSULTANCY
Telephone number: +254723360025
Email address