Customer Experience Transformation Conference March 2026
The Customer Experience Transformation Conference 2026 is a two-day premier event designed for leaders seeking innovative strategies to elevate customer experience, drive retention, and deliver measurable business impact. With a mix of cutting-edge insights, real-world case studies, and practical frameworks, attendees will leave equipped to lead CX initiatives that anticipate customer needs, balance technology with human empathy, and create experiences that strengthen loyalty in a competitive marketplace.
The Customer Experience Transformation Conference 2026 is a two-day premier event designed for leaders seeking innovative strategies to elevate customer experience, drive retention, and deliver measurable business impact. With a mix of cutting-edge insights, real-world case studies, and practical frameworks, attendees will leave equipped to lead CX initiatives that anticipate customer needs, balance technology with human empathy, and create experiences that strengthen loyalty in a competitive marketplace.
Event Theme
“Transforming Customer Experiences in a Digital-First, AI-Driven Era”
The conference explores emerging technologies, data-driven insights, and human-centric design to empower businesses to deliver seamless, personalised, and trustworthy customer experiences across all touchpoints.
Time: 08:00 - 16:00
Venue: The Maslow Hotel, Sandton Johannesburg, Johannesburg
Cost: ZAR 8999