Register online: https://bit.ly/2MTd0qQ
DURATION
5 Days
WHO SHOULD ATTEND
This training course is suitable to a wide range of female professionals but will greatly benefit:
Senior managers, especially those who are newly promoted
Line managers and supervisors
HR generalists & Business Partners
HR specialists
Personal Assistants
COURSE CONTENT
Day One: Communication and Interpersonal Skills
Understanding the importance of 'people' skills and how they affect the job
Determining interpersonal strengths and weaknesses
Evaluating common behaviour styles
Defining what makes people 'difficult'
Emotional intelligence and empathy
Nonverbal communication
Day Two: Selection & Promotion Interviewing
The purpose of the interview
Understanding the requirements of the role
Behavioural and competence-based questions
Questioning and listening skills
Probing and contrary evidence
Practical Session
Day Three: Using Workplace Mediation
What is mediation?
Who can mediate and what can be mediated?
Stages in mediation
How to handle an impasse
Coming to agreement
Practical Session
Day Four: Developing Negation and Persuasion Skills
The process of negotiating
Negotiating is not compromising or compelling
Range of possible outcomes
The successful negotiator
Mistakes to avoid
Practical session
Day Five: Conducting Investigations
Which situations require and independent investigator?
The responsibilities of the employer
The rights of the employee
The stages of an investigation
The role of suspension and dismissal
Practical session
GENERAL NOTES
This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
Training manuals and additional reference materials are provided to the participants.
Upon successful completion of this course, participants will be issued with a certificate.
We can also do this as tailor-made course to meet organization-wide needs. Contact us to find out more: gro.ycnatlusnoceuqirfa-atad@gniniart
The training will be conducted at DATA-AFRIQUE TRAINING CENTRE, NAIROBI KENYA.
The training fee covers tuition fees, training materials, lunch and training venue. Accommodation and airport transfer are arranged for our participants upon request.
Payment should be sent to our bank account before start of training and proof of payment sent to: gro.ycnatlusnoceuqirfa-atad@gniniart
Date: 03 February 2020
to 07 February 2020
Time: 08:00 - 17:00
Venue: DATA-AFRIQUE TRAINING CENTRE, NAIROBI KENYA., Nairobi
Cost: Course fee: KSH 70,000, USD 1,000