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Ad Talent Recruitment Profile
We are niched in the communications industry with offices in Johannesburg and Cape Town from where we service all of South Africa, Africa, the Middle East, Europe and the rest of the world. Our portfolios include Digital, Creative and Client Service in Advertising, Marketing, Media, Public Relations and Corporate Communications.
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CRM Manager

Remuneration:cost-to-company 
Benefits:
Location:Johannesburg
Job level:Mid/Senior
Type:Permanent
Company:Ad Talent Africa

Job description

Who are we: A fast growing global organisation with a presence in 50 countries, committed to delivering excellence through innovation and performance. 


Who are we looking for: CRM MANAGER


As CRM Manager, you’ll take the lead on building, managing and optimising campaigns within Microsoft Dynamics 365 Marketing. You'll be both technical and strategic — working with internal teams and agencies to improve customer journeys, increase engagement and support school enrolments globally.


This is a hands-on role, ideal for someone who can think analytically, deliver robust multistage automations and drive real impact across a complex digital landscape.


What will you do:




  • Build and manage automated email campaigns across the full customer journey using Dynamics 365




  • Drive CRM performance across the funnel — from lead generation to conversion and retention




  • Collaborate with marketing, enrolments and digital teams to align CRM with business goals




  • Ensure data accuracy, GDPR compliance and preference management




  • Provide actionable insights through reporting and dashboards (Power BI)




  • Manage CRM content strategy to ensure clear, engaging and consistent messaging




  • Support and coach internal stakeholders on CRM best practice and campaign execution




What will you need:




  • Proven experience managing CRM campaigns, ideally in Dynamics 365 Marketing




  • Strong knowledge of multistage email automation and CRM strategy




  • Understanding of customer data platforms, relational databases and reporting tools (Power BI)




  • Familiarity with GDPR and data privacy best practices




  • Confident working with third-party agencies and multiple internal stakeholders




  • Bonus: knowledge of OpenApply, iSAMS, or API/data integrations
























Requirements


  • Campaign Management

  • Digital Marketing

  • Microsoft Dynamics

  • Power BI

  • SAP Customer Relationship Management (CRM)



Posted on 29 Jul 09:48, Closing date 28 Aug

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