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- Customer Account Management- Building and maintaining relationships with customers. Ensuring retention and loyalty.
- Assistance, management and analysis of inbound customer support, including: international telephones, live chat and email.
- Dealing and following-up on customer queries.
- The utilization of propriety software to determine the status of the customers' situation.
- Logging errors and following up on matters with third party service providers.
- Assisting with the implementation of customer loyalty programs and the allocation of customer awards.
- Drafting content for customer emails, newsletters and web site content.
- The monitoring and analysis of competitor offers and promotions.
- Assist with the recruitment and in-house training of other staff members.
- Providing assistance to other areas of the company; including areas or payment and processing.