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Employment History:

From Aug 2018 - Current
Digital Content Editor - MultiChoice Africa
• Responsible for all online content for DStv Africa, GOtv & BoxOffice websites, MultiChoice Talent Factory, Apps, Sms Comms, Social Media Bots, blogs, presentations, and multimedia.
• Design, develop, implement, manage, and evolve the digital content on DStv & GOtv websites on Content Management Systems: Umbraco, Drupal, WordPress, Translation Layer, Axure, EPiServer, HTML, & CSS.
• Responsible for building landing pages (Campaigns) on Umbruco CMS
• Applying a change management strategy for the digital platforms
• Ensure consistency of MultiChoice's content across all online platforms
• Building artificial intelligence for natural language understanding into apps, and Social Media bots using(LUIS intense)
• Proofreading content
• SEO tracking and tagging
• Website bug-testing, review and reporting
• Marketing reporting and analysis
• Responsible for development, establishment and execution of a content publishing strategy.
• Responsible for the creation and delivery of brand guidelines and specifications.

From December 2017- July 2018
Customer Service Agent: Social Media - Edcon
Responsibilities:
• Responsible for receiving and resolving Social Media customer queries, complaints and compliments for all Edcon Stores from Facebook, Twitter, E-mail, Hellopeter, Getclosure, Landline & Website amongst others.
• Assist customers with any online purchasing issues, order queries( e.g. order track and trace), turnaround time, follow up on unpaid EFT and refund orders or any other related customer query on Magento.
• Clerical and other administration duties
• Building strong relationships with customers by identifying needs; paying on time; resolving queries timeously; networking and regular communication.
• Building and maintaining working relationships by fostering collaboration; on-going communication.
• Ensuring compliance with agreed Service Level Agreements (SLA) entered into with clients
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Participating in the development and implementation of action plans to address issues raised in customer surveys to improve results.
• Creating a client service culture through various required interventions.
• Capturing new queries and escalating queries to the relevant team members.
• Collate, manage and report on daily / weekly / monthly operational progress as aligned to company objectives
• Respond to Inbound emails, calls and live chat communications timeously and efficiently
• Log all customer interactions on the System
• Provide information about products & services to clients
From January 2016 - October 2017
Junior Communications Officer - National Tooling Initiative Programme
Responsibilities:
• Managing and Developing content for social media pages, for amongst others, Facebook, Instagram, Blogs, Twitter, LinkedIn and You Tube
• Coordinate activities for all Social Media platforms and assist the with customer complaints and queries on Social Media channels
• Monitor audience engagement, review and measure social and general analytics across company brand including SEO as required. Present new opportunities and features based on research insights.
• Contribute and enforce the Social Media strategy and campaigns where possible.
• Run sponsored and paid campaigns
• and External newsletters.
• Client service interaction
• Product Positioning & Branding (Formulating brand's long-term strategy and assist implementing marketing campaigns)
• Stakeholder management and Data analysis
• Designing brochures, flyers, business cards for paper printing and converting them into PDF file to online publishing
• Events and exhibitions planning & coordination
• Photography
• Proofreading & Copyediting