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Name of Company : MTN (173)
Position : Customer Service Executive
Duties : Provide clients with call center Customer
Services
Help Clients with loading the OTA
Settings.
Logging Calls
Writing notes for each and every call we
Receive
Loading clients Airtime , Sim Swap Terminating customers on the HLR
Period Employed : 2006-2008

Name of Company : Vodacom SA
Position : Admin Consultant
Duties : Support desk for Call Centre Retentions
Admin
Contract Extensions
Manual Quotes
Upgrades , Retarrifs ,Credits ,Dealer
Cancellations , Cancellations of Contracts
Activating Batches , Dealing with Queries
On SRM.
Generating quotations for clients
Liaise with external clients
Cancellation of Contracts
To provide support to customers
Processing upgrades contract
Converting contracts to prepaid
Compiling Monthly report
Time management
Suggest solution to problems
To input, collate & analyse data
Meet individual & divisional target
Period Employed : 01.12.08 to 28 April 2010

Name of Company : MTN
Position : Customer Service Representative Duties : Activate New Contracts
Upgrades
Cancellations
Sim Swap
Banking
Sending Daily Variances
Stock taking
Book phones for repairs
To provide support to customers
Processing upgrades contract
Converting contracts to prepaid
Compiling Monthly report
Time management
Suggest solution to problems
To input, collate & analyse data
Meet individual & divisional target
Period of Employment : 30.10.2012

Name of Company : Nashua Mobile
Position : Sales Consultant
Duties : Activate New Contracts
Upgrades
Cancellations
Sim Swap
Banking
Sending Daily Variances
Stock taking
Book phones for repairs
To provide support to customers
Processing upgrades contract
Converting contracts to prepaid
Compiling Monthly report
Time management
Suggest solution to problems
To input, collate & analyse data
Meet individual & divisional target

Period Employed : 01.04.2013 to 31.01.2014

Name of Company : Nashua Mobile
Position : Retentions Agents
Duties : Contract Extension
Upgrades
Retaining Clients
Time management
Generating quotations for clients
To provide support to customers

Period Employed : 01.02.2014 to date