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Show profile Hide profileICT service Desk Administrator
? Logging and updating of user calls on the helpdesk system ( Service Manager Console)
? Issuing of reference numbers on all logged calls
? Follow-up on logged calls with IT support staff ,suppliers and users
? Provide telephonic help to users
? Resetting users password
? Unlocking users logged accounts
Logistical Services Telecommunication
? Operate Switchboard (Arc Console) and update internal telephone list.
? Report switchboard faults to IT information Services and provide call stats
? Ensure every official is allocated with an extension and pin code.
? Ensure that calls are answered and transferred correctly and operators are familiar with the new range of numbers.
? Ensure telecommunication equipment are in place, i.e. telephone handsets
? Assist in allocation of unused telephone extension to IT and arrange teleconference facility to departmental officials.
? Distribution of telephone accounts, sending reminders to defaulters and debt collection, blocking of extensions and verifying all accounts before sending to officials and using analyser.
? Liaising with IT support to ensure effective telephone operations and attend to log calls from Call Centre.
? Faxing and e-mailing of memorandum to Telekom for the installation of fax lines, telephone lines and ADSL.
? Make follow up regarding order numbers and reference numbers
? Verify telecom accounts/invoices before payment.
? Capturing of leave forms.
? Filing of switchboard stats.
? Filing of suppliers invoice internal telephone user accounts.
ICT service Desk Administrator
? Logging and updating of user calls on the helpdesk system ( Service Manager Console)
? Issuing of reference numbers on all logged calls
? Follow-up on logged calls with IT support staff ,suppliers and users
? Provide telephonic help to users
? Resetting users password
? Unlocking users logged accounts
Logistical Services Telecommunication
? Operate Switchboard (Arc Console) and update internal telephone list.
? Report switchboard faults to IT information Services and provide call stats
? Ensure every official is allocated with an extension and pin code.
? Ensure that calls are answered and transferred correctly and operators are familiar with the new range of numbers.
? Ensure telecommunication equipment are in place, i.e. telephone handsets
? Assist in allocation of unused telephone extension to IT and arrange teleconference facility to departmental officials.
? Distribution of telephone accounts, sending reminders to defaulters and debt collection, blocking of extensions and verifying all accounts before sending to officials and using analyser.
? Liaising with IT support to ensure effective telephone operations and attend to log calls from Call Centre.
? Faxing and e-mailing of memorandum to Telekom for the installation of fax lines, telephone lines and ADSL.
? Make follow up regarding order numbers and reference numbers
? Verify telecom accounts/invoices before payment.
? Capturing of leave forms.
? Filing of switchboard stats.
? Filing of suppliers invoice internal telephone user accounts.
