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×Kharmen Ramasamy
OPERATIONS DIRECTOR at IQAS
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Show profile Hide profileHaving spent 8 years in the industry I believe that I possess the criteria that you are looking for, and that I am a competitive candidate for the position. I have an extremely strong technical and operational ability within the contact centre and telecoms space.
My key strengths for this position are:
1. Call Centre Management
2. QA Management
3. Operations Management
4. Key Account Management
5. New Business Development
6. Advisory on Internal Systems
7. Process Development and Documentation
8. Leadership, Development and Mentorship Program Initiatives
9. Recruitment
I have a complete and full understanding of the contact centre industry, and have also initiated a "new" strategy in quality management in support of outbound sales. I am also an easy learner and always take the initiative in assisting with people development. This is huge on my agenda, having people learn and grow positively impacts the organisation as a whole. I also am adept at the ever evolving technologies that impact the callcentre and always keep abreast of them.
Having spent 8 years in the industry I believe that I possess the criteria that you are looking for, and that I am a competitive candidate for the position. I have an extremely strong technical and operational ability within the contact centre and telecoms space.
My key strengths for this position are:
1. Call Centre Management
2. QA Management
3. Operations Management
4. Key Account Management
5. New Business Development
6. Advisory on Internal Systems
7. Process Development and Documentation
8. Leadership, Development and Mentorship Program Initiatives
9. Recruitment
I have a complete and full understanding of the contact centre industry, and have also initiated a "new" strategy in quality management in support of outbound sales. I am also an easy learner and always take the initiative in assisting with people development. This is huge on my agenda, having people learn and grow positively impacts the organisation as a whole. I also am adept at the ever evolving technologies that impact the callcentre and always keep abreast of them.
