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Lerato Moloi
I am enthusiastic and goal driven person who is motivated by taking initiative.
Show profile Hide profileLERATO MOLOI
8605290975083
8872B Hennessy street
Orlando west 2
Soweto
1804
082 969 6767
leratomol@yahoo.com / lerato.gwambe@gmail.com
EDUCATION
Anchor Comprehensive High School
2004
Matric
•? Setwana
•? English
•? Accounting
•? Business Economics
•? Economics
Computer Training And Learning Center
2008
Basic Computer Skills
Introduction To Computer
•? Hardware
•? Software
Microsoft Word 2002 XP
•? Creating Tables
•? Typing
•? Inserting
•? Editing
•? Formatting a document
Microsoft Excel 2002 XP
Creating a Workbook
•? Inserting data
•? Basic calculations
•? Editing
•? Formatting
People Solutions
2011
NQF2
•? Orientation into Contact Center
•? Business Communication
•? Telephone Skills
•? Problem Solving
•? Team Work
Monyetla Work Readiness Programme
2011
•? 60 credits towards Contact Center Support Level 2 Certificate
EMPLOYMENT
MTN Corporate Agent/ Sales Administrator - Inter-Active Technologies
03 January 2012 - To Date
Responsibilities
•? In and outgoing calls
•? Opening new contract for corporate clients
•? Upgrading existing Clients
•? Problem solving
•? Capture all sales to the system
•? Assisting and Solving quires
•? Creating a Profile for client in hellions
•? Epix information where applicable
Sales Administrator Duties - Inter-Active Technologies
• Leasing with Client via email
• Sending and receiving monthly promotions
• First call Resolution Call Report
• Assisting agents with escalation and queries
• New line application follow-up.
• Upgrade applications follow-ups
• Deliveries.
• Telephonic communication with client
• Reporting to line manager on my daily duties by close of business
Debt Collecting - K. Ballard and Associates
28 February 2007 - December 2008
Responsibilities
•? In and Outgoing calls
•? Creating clients profile before collecting
•? Call clients for collection
•? Update clients file
•? Solve and escalate queries where applicable
•? Send a monthly report to admin
•? Filling client information manually
•? Filling clients information in the system
Human Resource Assistance- Spoornet
August 2005 - December 2005
Responsibilities
•? Payroll
•? Calculations of overtime
•? Printing out pay slips
•? Filling
•? Issuing pay slips
Edcon (Jet Store)- Cashier
Responsibilities
•? Cashier
•? Customer service
•? Storeroom assistance
REFERENCES
Inter-Active
•? Human resource
0117674000
•? Mr. Morne Nel (Manager)
011 767 4039
083 352 4808
K. Ballard and associates
•? Jabulile Tshabalala (Supervisor)
0823872270
Spoornet
•? Dimakatso Nhlanzane (Manager )
0818150408
Edcon Jet Store
•? Jennet Bosoma (Manager)
0728324355
LERATO MOLOI
8605290975083
8872B Hennessy street
Orlando west 2
Soweto
1804
082 969 6767
leratomol@yahoo.com / lerato.gwambe@gmail.com
EDUCATION
Anchor Comprehensive High School
2004
Matric
•? Setwana
•? English
•? Accounting
•? Business Economics
•? Economics
Computer Training And Learning Center
2008
Basic Computer Skills
Introduction To Computer
•? Hardware
•? Software
Microsoft Word 2002 XP
•? Creating Tables
•? Typing
•? Inserting
•? Editing
•? Formatting a document
Microsoft Excel 2002 XP
Creating a Workbook
•? Inserting data
•? Basic calculations
•? Editing
•? Formatting
People Solutions
2011
NQF2
•? Orientation into Contact Center
•? Business Communication
•? Telephone Skills
•? Problem Solving
•? Team Work
Monyetla Work Readiness Programme
2011
•? 60 credits towards Contact Center Support Level 2 Certificate
EMPLOYMENT
MTN Corporate Agent/ Sales Administrator - Inter-Active Technologies
03 January 2012 - To Date
Responsibilities
•? In and outgoing calls
•? Opening new contract for corporate clients
•? Upgrading existing Clients
•? Problem solving
•? Capture all sales to the system
•? Assisting and Solving quires
•? Creating a Profile for client in hellions
•? Epix information where applicable
Sales Administrator Duties - Inter-Active Technologies
• Leasing with Client via email
• Sending and receiving monthly promotions
• First call Resolution Call Report
• Assisting agents with escalation and queries
• New line application follow-up.
• Upgrade applications follow-ups
• Deliveries.
• Telephonic communication with client
• Reporting to line manager on my daily duties by close of business
Debt Collecting - K. Ballard and Associates
28 February 2007 - December 2008
Responsibilities
•? In and Outgoing calls
•? Creating clients profile before collecting
•? Call clients for collection
•? Update clients file
•? Solve and escalate queries where applicable
•? Send a monthly report to admin
•? Filling client information manually
•? Filling clients information in the system
Human Resource Assistance- Spoornet
August 2005 - December 2005
Responsibilities
•? Payroll
•? Calculations of overtime
•? Printing out pay slips
•? Filling
•? Issuing pay slips
Edcon (Jet Store)- Cashier
Responsibilities
•? Cashier
•? Customer service
•? Storeroom assistance
REFERENCES
Inter-Active
•? Human resource
0117674000
•? Mr. Morne Nel (Manager)
011 767 4039
083 352 4808
K. Ballard and associates
•? Jabulile Tshabalala (Supervisor)
0823872270
Spoornet
•? Dimakatso Nhlanzane (Manager )
0818150408
Edcon Jet Store
•? Jennet Bosoma (Manager)
0728324355
