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Malango Chonya
I am looking for a management position within the Financial services industry particularly insurance. Am a quick leaner and willing to put in the extra work to reach all set targets for my teams.
Show profile Hide profile• Good Interpersonal Skills
• Able to lead and motivate a team of call centre agents
• Ability to analyse and monitor a wide range of call centre metrics.
• A good understanding of call centre technology, including databases, call routing systems and contact management systems
• Excellent organizational skills to plan staffing levels to cover different levels of activity in call centres,
• Ability to Implement a structured recruitment and training program
• Ability to understand the technical aspect of my operation.
• Ability to set and meet targets.
• Ability to maintain drive and energy on the sales floor.
• I am registering for the "Management Development Progamme" with Unisas June 2015 intake so as to upskill myself
• Good Interpersonal Skills
• Able to lead and motivate a team of call centre agents
• Ability to analyse and monitor a wide range of call centre metrics.
• A good understanding of call centre technology, including databases, call routing systems and contact management systems
• Excellent organizational skills to plan staffing levels to cover different levels of activity in call centres,
• Ability to Implement a structured recruitment and training program
• Ability to understand the technical aspect of my operation.
• Ability to set and meet targets.
• Ability to maintain drive and energy on the sales floor.
• I am registering for the "Management Development Progamme" with Unisas June 2015 intake so as to upskill myself
