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Primary Duties:
-License Administration of All Technical Software (Network, Stand Alone & Dongle Based)
First Line Support for all Project Delivery Systems applications are coordinated by me.
-Installations, Troubleshooting, problem-solving & Provision of timely technical support various software:
First line support & installations: CAD Software
Knowledge Base Software: Civil Designer & AllyCAD: 2011; Caddie 17; Model Maker Systems: Model-, Pipe-, Road-, Survey Maker: 9.02; All Autodesk Software 2012\ 2013 (Installations); TechnoCAD Software: AutoTURN; Road- , Sewer-, Storm-, Water-, Turn Modules 2011\ 2012
First line support & installations:
Engineering & other Software
Bill 5.15; Etap 12; ERACS 1; DIALux 4.10.0.2; Prokon 2.6; Relux 2013; AHI Carrier HAP 4.7; Design Builder 3.16; Dlubal RFEM 5.01; Biowin 3; ERACS 3.9.2; Etap 11\ 12;
Inspired Interfaces: ReticMaster 11, Power Office 11; Wadiso 5; PVElite 2011 - 2013; PipeData-Pro 8;
AFT Fathom 8.0, Arrow 4.0, Impulse 4.0; Epanet 2; HTRI; KYPipe - Surge 5; Sidewinder; Strand 7;
Secondary support & installations:
CAD Software
Autodesk 2012 & 2013; Bentley MicroStation v8i (Installations);
Secondary support & installations:
Engineering & other Software
Basecamp (+Mapsource); Global Mapper; Golden Software: Surfer, Grapher; Bisjan; RocScience Software
-Maintaining Software Registers with detailed information regarding end-users' basic computer information, software & versions, license status
-Managing the Helpdesk for my department
Secondary Duties:
-General Office Administration (Getting quotes, creating Purchase Orders, creating Payment Requisitions, Following up on payments.)