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Nokuzola Masuku
1997-2009 Worked in the travel industry for South African Airways. Involved in sectors such as sales, airport operations, passenger handling and logistics.2014 joined real estate sector as an estate agent and rental managements.
qualifications: PDE4 board exam of real estate issued by EAAB.
Diploma in auctioneering from SA Auctioneering college .
Hons.BCOM in Supply Chain and Logistics
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Show profile Hide profileVolunteer Work: CFC Welfare (2008-2013) Part time
Duties:
Working with abused Children and woman, orphanages, homeless and old age homes. Planning, going out to streets feeding and taking care of homeless, working on charity events, visiting old age homes and orphanages doing any volunteer work needed at that particular moment. Motivating and sharing love.
South African Airways 1997 - 2009
Position: Acting team leader (Fares and Ticketing Office) 2006-2009
Reason for leaving: raising children, studying and travelling
Duties:
Responsible for a team of +15 peoples encouraging best practice and excellent customer service. Providing the team with daily support and formal supervision. Evaluate performance, Resolve complains and discipline. Monitoring and maintaining accurate staff roster, managing and participating in training basic ticketing, supervision and team motivation, providing assistance and advice in all office, problems and customer related issues, focus on developing service improvement, maintaining accurate records of expenditure, costs savings with office materials.
Position: Finance Officer/Creditors and debtors controller (2001-2005)
Duties:
Responsibilities were to give accurate and relevant information to accounts department and offering effective and efficient information in financial records and reports books. Establish maintain and reconcile general ledger, administer and monitor financial systems for accurate information, establish and maintain cash controls, prepare and reconcile bank statements, ensure financial balance of daily financial reports, banking, bring to attention areas of concern, prepare daily reports of financial performance.
Position: Passenger Check In Agent / Ticketing Agent (1997-2001)
Duties:
Responsibilities were delivering efficient and effective customer service to our clients. Being able to identify problems as they come and deal with them in a constructive manner. Calculating fares and issuing of International and Domestic Tickets, Issuing travel packages that includes hotel booking and car bookings. Addressing Voyager queries management and miles crediting and withdrawals. Managing rebate and industry travel related issues. Handling delay related queries, Solving problems related to accommodation and alternative transport, Managing denied boarding and overbooking queries
Volunteer Work: CFC Welfare (2008-2013) Part time
Duties:
Working with abused Children and woman, orphanages, homeless and old age homes. Planning, going out to streets feeding and taking care of homeless, working on charity events, visiting old age homes and orphanages doing any volunteer work needed at that particular moment. Motivating and sharing love.
South African Airways 1997 - 2009
Position: Acting team leader (Fares and Ticketing Office) 2006-2009
Reason for leaving: raising children, studying and travelling
Duties:
Responsible for a team of +15 peoples encouraging best practice and excellent customer service. Providing the team with daily support and formal supervision. Evaluate performance, Resolve complains and discipline. Monitoring and maintaining accurate staff roster, managing and participating in training basic ticketing, supervision and team motivation, providing assistance and advice in all office, problems and customer related issues, focus on developing service improvement, maintaining accurate records of expenditure, costs savings with office materials.
Position: Finance Officer/Creditors and debtors controller (2001-2005)
Duties:
Responsibilities were to give accurate and relevant information to accounts department and offering effective and efficient information in financial records and reports books. Establish maintain and reconcile general ledger, administer and monitor financial systems for accurate information, establish and maintain cash controls, prepare and reconcile bank statements, ensure financial balance of daily financial reports, banking, bring to attention areas of concern, prepare daily reports of financial performance.
Position: Passenger Check In Agent / Ticketing Agent (1997-2001)
Duties:
Responsibilities were delivering efficient and effective customer service to our clients. Being able to identify problems as they come and deal with them in a constructive manner. Calculating fares and issuing of International and Domestic Tickets, Issuing travel packages that includes hotel booking and car bookings. Addressing Voyager queries management and miles crediting and withdrawals. Managing rebate and industry travel related issues. Handling delay related queries, Solving problems related to accommodation and alternative transport, Managing denied boarding and overbooking queries
