Call Center Manager at i4 Mobile
? Management Capabilities
? I4Mobile Target Accomplishment within the call centre
? Successful Management of the team and the call centre
? Successful structure and process implementation
? Performance output of team leaders
? Customer service management
? Customer complaints and customer complaints handling
? Managing the daily running of the call centre
? Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
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