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×Shirley Bezuidenhout
• Independent, resourceful and motivated with the desire for self development and growth.
• Highly experienced and confident with 10 years in a front line role.
• Effective communicator with the interpersonal skills to efficiently screen individuals and calls.
• Able to easily adapt to different organizational cultures and philosophies.
• Ability to deal with difficult calls and walk - in clients.
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Show profile Hide profileShirley Anne Bezuidenhout
23/8/1959, 34 Jeanne Howes Pl,Waterfall Cell: 084 281 6964 sabez@webmail.co.za
Summary
• Independent, resourceful and motivated with the desire for self development and growth.
• Highly experienced and confident with 10 years in a front line role.
• Effective communicator with the interpersonal skills to efficiently screen individuals and calls.
• Able to easily adapt to different organizational cultures and philosophies.
• Ability to deal with difficult calls and walk - in clients.
Career Relevant Experience
• Building and maintaining sustainable customer relationships.
• Identifying leads and following up questions from customers by phone and email.
• Assisting in the resolution of client queries.
• Maintaining exceptional service levels.
• Organizing and filing of documentation.
• Coordinating and channeling calls and messages to different parts of the organization.
• Typing of letters and documents as required.
• Attending to walk-in clients and processing their needs expediently.
Employment History
Jacana Media - Auckland Park March 2014 to October 2014
Receptionist
Main Responsibilities:
• Answer switchboard and connect calls as necessary.
• Coordinate incoming clients and their company contacts appropriately.
• Maintain the front office area in a professional manner.
• Organize documents and letters in a general filing system.
• Type minutes of meetings for distribution and filing.
• Liase with Writers and link them to the correct channel.
• Booking of flights for Management.
• Set up meetings with Writers to media such as radio, print and TV.
• Control and manage courier services in regards to dispatch of books and other items.
• Purchase of stationery.
• Directing manuscripts via internet to correct publishers.
• General duties assigned from time to time.
JCI Limited - Sandton August 2004 to March 2013
Receptionist
Main Responsibilities:
• Answer switchboard and connect calls as necessary.
• Coordinate incoming clients and their company contacts appropriately.
• Maintain the front office area in a professional manner.
• Organize documents and letters in a general filing system.
• Type minutes of meetings for distribution and filing.
Little People's Play School, Johannesburg February 2001 to December 2003
Teachers Assistant
Main Responsibilities:
• Assisted Teachers to manage young children in the nursery school.
• Supervised and cared for children between the ages of 2 and 4 years old.
Happy Chappies Nursery School, Johannesburg January 1999 to December 1999
Teachers Assistant
Main Responsibilities:
• Assisted Teachers to manage young children in the nursery school on a part-time basis.
Homemaker and Mother, Johannesburg November 1988 to August 1998
Mutual & Federal Insurance Company, Johannesburg February 1978 to November 1987
Reception Typist
Main Responsibilities:
• Typing of insurance policies and endorsements
• Typing of general correspondence
• Document filing
Pofessional Ex
perice
Education and Training
Switchboard, Typing and Reception - Drennan Comercial College, Johannesburg, 1977.
Microsoft Office - Word, Excel, Outlook.
Pastel - limited to customer profiles and invoicing.
Languages - English and Afrikaans.
Shirley Anne Bezuidenhout
23/8/1959, 34 Jeanne Howes Pl,Waterfall Cell: 084 281 6964 sabez@webmail.co.za
Summary
• Independent, resourceful and motivated with the desire for self development and growth.
• Highly experienced and confident with 10 years in a front line role.
• Effective communicator with the interpersonal skills to efficiently screen individuals and calls.
• Able to easily adapt to different organizational cultures and philosophies.
• Ability to deal with difficult calls and walk - in clients.
Career Relevant Experience
• Building and maintaining sustainable customer relationships.
• Identifying leads and following up questions from customers by phone and email.
• Assisting in the resolution of client queries.
• Maintaining exceptional service levels.
• Organizing and filing of documentation.
• Coordinating and channeling calls and messages to different parts of the organization.
• Typing of letters and documents as required.
• Attending to walk-in clients and processing their needs expediently.
Employment History
Jacana Media - Auckland Park March 2014 to October 2014
Receptionist
Main Responsibilities:
• Answer switchboard and connect calls as necessary.
• Coordinate incoming clients and their company contacts appropriately.
• Maintain the front office area in a professional manner.
• Organize documents and letters in a general filing system.
• Type minutes of meetings for distribution and filing.
• Liase with Writers and link them to the correct channel.
• Booking of flights for Management.
• Set up meetings with Writers to media such as radio, print and TV.
• Control and manage courier services in regards to dispatch of books and other items.
• Purchase of stationery.
• Directing manuscripts via internet to correct publishers.
• General duties assigned from time to time.
JCI Limited - Sandton August 2004 to March 2013
Receptionist
Main Responsibilities:
• Answer switchboard and connect calls as necessary.
• Coordinate incoming clients and their company contacts appropriately.
• Maintain the front office area in a professional manner.
• Organize documents and letters in a general filing system.
• Type minutes of meetings for distribution and filing.
Little People's Play School, Johannesburg February 2001 to December 2003
Teachers Assistant
Main Responsibilities:
• Assisted Teachers to manage young children in the nursery school.
• Supervised and cared for children between the ages of 2 and 4 years old.
Happy Chappies Nursery School, Johannesburg January 1999 to December 1999
Teachers Assistant
Main Responsibilities:
• Assisted Teachers to manage young children in the nursery school on a part-time basis.
Homemaker and Mother, Johannesburg November 1988 to August 1998
Mutual & Federal Insurance Company, Johannesburg February 1978 to November 1987
Reception Typist
Main Responsibilities:
• Typing of insurance policies and endorsements
• Typing of general correspondence
• Document filing
Pofessional Ex
perice
Education and Training
Switchboard, Typing and Reception - Drennan Comercial College, Johannesburg, 1977.
Microsoft Office - Word, Excel, Outlook.
Pastel - limited to customer profiles and invoicing.
Languages - English and Afrikaans.
