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Show profile Hide profiletelesale agent | Mango 5 | Insurance | Contract | Cape Town
February 2017 to August 2018
Duties & Responsibilities:
Cold calling individuals with the intention and objective to convince him/her to buy short term insurance.
crm consulant | Catalogue Shopping | Sales | Permanent | Century City
April 2016 to September 2016
Duties & Responsibilities:
Resolving customer complaints logged by call centre, liaising with finance, product and marketing department to provide products, payment methods and complaints resolutions that suit our target market. Assisting operations with projects to meet sales targets. Responsibility of keeping record of productivity/sales providing reports to Operations, Finance and Call Centre management on a daily basis
Company of Employment: Leisure Books (Media24)
Period: 01 September 2014 to 29 February 2016
Position: Contact Centre Agent
Duties & Responsibilities: Providing superior customer service to ensure customer satisfaction and retention. Authenticate and assist members of the book club with placing of orders, amending/updating details (both banking/credit card and address/contact details), queries related to delays in delivery of orders and all customer complaints. This assistance is provided by me via telephone, e-mail and sms on web, DOS and
Company of Employment: Cape Town Architecture Studios
Period: March 2014 to present
Position: Administrator/Personal Assistant
Duties & Responsibilities: Answering calls at reception desk, liaise with accountant regarding financial portfolio, assist directors with affiliations to relevant organisations, managing calendars, typing and issuing of minutes, reserving accommodation and car rental for technologists, capturing and checking of employee mileage and project logs, administration of employment process for new employees and general office housekeeping.
Contactable Reference: Riefqah Abrahams/ Rahdia K. Parker - Directors
Tel no: 021 686 0238
Company of Employment: Teleperformance
Period: August 2012 to December 2012
Position: Customer Service Advisor (outsource company SERCO)
Duties & Responsibilities: Assisting U.K. customers with queries related to products and service of products sold online.
Contactable Reference: Ebrahim Chippendale - Team Leader
Tel no: 082 698 9349
Company of Employment: Old Mutual Life Assurance Company (South Africa)
Period: January 2010 to April 2012
Position: Claims Administrator
Duties & Responsibilities: Capturing claims, amending and updating claimant and client information on system and releasing payments for Max Investments and Investment Horizons LISP and LIFE (Savings and Retirement), Greenlight (cover) and Max Income (voluntary and compulsory annuities)
Contactable Reference: Shaunine Williams - Account Manager
Tel no: 021-504 4500
Company of Employment: Old Mutual Life Assurance Company (South Africa)
Period: May 2007 to December 2009
Position: Customer Service Consultant - Call Centre (Inbound)
Duties & Responsibilities: Assisting clients and intermediaries with enquiries on Max Investment and Investment Horizons LISP and LIFE (Savings and Retirement), Greenlight (cover) and Max Income (voluntary and compulsory annuities)
Contactable Reference: Brindley van Haght - Quest Accounts Manager
Company of Employment: 3 I-Solutions
Period: Jan 2007 to April 2007
Position: Customer Service Rep - Call Centre (Outbound & Inbound)
Duties & Responsibilities: Insurance policy renewal confirmations for UK client base.
Acer notebooks product info given to clients
Basic account maintenance & general queries resolved.
Contactable Reference: Nur De Bruin - Team Leader
Tel no: 021 404 3712 or 076 380 5076
telesale agent | Mango 5 | Insurance | Contract | Cape Town
February 2017 to August 2018
Duties & Responsibilities:
Cold calling individuals with the intention and objective to convince him/her to buy short term insurance.
crm consulant | Catalogue Shopping | Sales | Permanent | Century City
April 2016 to September 2016
Duties & Responsibilities:
Resolving customer complaints logged by call centre, liaising with finance, product and marketing department to provide products, payment methods and complaints resolutions that suit our target market. Assisting operations with projects to meet sales targets. Responsibility of keeping record of productivity/sales providing reports to Operations, Finance and Call Centre management on a daily basis
Company of Employment: Leisure Books (Media24)
Period: 01 September 2014 to 29 February 2016
Position: Contact Centre Agent
Duties & Responsibilities: Providing superior customer service to ensure customer satisfaction and retention. Authenticate and assist members of the book club with placing of orders, amending/updating details (both banking/credit card and address/contact details), queries related to delays in delivery of orders and all customer complaints. This assistance is provided by me via telephone, e-mail and sms on web, DOS and
Company of Employment: Cape Town Architecture Studios
Period: March 2014 to present
Position: Administrator/Personal Assistant
Duties & Responsibilities: Answering calls at reception desk, liaise with accountant regarding financial portfolio, assist directors with affiliations to relevant organisations, managing calendars, typing and issuing of minutes, reserving accommodation and car rental for technologists, capturing and checking of employee mileage and project logs, administration of employment process for new employees and general office housekeeping.
Contactable Reference: Riefqah Abrahams/ Rahdia K. Parker - Directors
Tel no: 021 686 0238
Company of Employment: Teleperformance
Period: August 2012 to December 2012
Position: Customer Service Advisor (outsource company SERCO)
Duties & Responsibilities: Assisting U.K. customers with queries related to products and service of products sold online.
Contactable Reference: Ebrahim Chippendale - Team Leader
Tel no: 082 698 9349
Company of Employment: Old Mutual Life Assurance Company (South Africa)
Period: January 2010 to April 2012
Position: Claims Administrator
Duties & Responsibilities: Capturing claims, amending and updating claimant and client information on system and releasing payments for Max Investments and Investment Horizons LISP and LIFE (Savings and Retirement), Greenlight (cover) and Max Income (voluntary and compulsory annuities)
Contactable Reference: Shaunine Williams - Account Manager
Tel no: 021-504 4500
Company of Employment: Old Mutual Life Assurance Company (South Africa)
Period: May 2007 to December 2009
Position: Customer Service Consultant - Call Centre (Inbound)
Duties & Responsibilities: Assisting clients and intermediaries with enquiries on Max Investment and Investment Horizons LISP and LIFE (Savings and Retirement), Greenlight (cover) and Max Income (voluntary and compulsory annuities)
Contactable Reference: Brindley van Haght - Quest Accounts Manager
Company of Employment: 3 I-Solutions
Period: Jan 2007 to April 2007
Position: Customer Service Rep - Call Centre (Outbound & Inbound)
Duties & Responsibilities: Insurance policy renewal confirmations for UK client base.
Acer notebooks product info given to clients
Basic account maintenance & general queries resolved.
Contactable Reference: Nur De Bruin - Team Leader
Tel no: 021 404 3712 or 076 380 5076
