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Show profile Hide profileAm self-confident in action the views and brainstorming my most powerful element in my achievement, and I will always be mentoring, developing others and be guided if possible in making things. I had attended a three months self-empowering programme with Chrysalis Academy which empowers young people to take responsibility for their personal growth , the academy also provides them with the necessary life skills and tools to become self-confident, Economically productive and positive role models within their communities.
Education and Trainings
2008: Junior facilitator
2009: High school matric at Usasazo high school
2014: Call centre training
Call centre principles
Call centre pivot
2014: First aid level one
2014: computer skills (Microsoft word 2010, excel, PowerPoint and outlook)
2014: Three months youth programme at Chrysalis academy
The course is divided into three phases:-
• Orientation -a foundation phase which covers psych-social aspects(such as discipline ,goal setting ,health and nutrition)
• Outdoor- students apply the lessons learned in orientation phase in an intensive physical phase including hiking, abseiling, outdoor camping ,environmental education , swimming, raft building and rock climbing where they develop team work and discover their strengths and weaknesses as problem solving skills
• Skill-octernal training providers run various five week skill programmes as an introduction to career choices such as tourism, hairdressing, carpeting, call centre, electrical circuitry and basic cookery
Experience
Barman at grand west casino
Temporary
May 2010 to July 2010
• Duties: operating on till and taking cash
o Ensuring that all cash, charge, float and till procedure are carried out in accordance with the company policy
o Dealing with the customer complaints in friendly and efficient manner
o Delivering food and drinks on tables
• Maintain effective stock control at all times
Call centre agent at Teleperformance
6 month
Duties: help Vodacom customers to install modems and routers
Do contract cancellation, upgrades for customers
Resolve customer queries regarding internet and network
Take customers step by step on setting their cell phones as Wi-Fi spot
Clerk / data capturing
Internship
Duties: capturing disaster claim forms
Contact victims of disaster to confirm about disaster and their needsCalculating the amount of money spent each month to assist the victims of disaster
Type's forms, form letters and other documents as required at acceptable levels of speed and accuracy; collates and photocopies materials as necessary; maintains supply of forms.
Maintains necessary files; sorts, files and retrieves documents and records as necessary
Am self-confident in action the views and brainstorming my most powerful element in my achievement, and I will always be mentoring, developing others and be guided if possible in making things. I had attended a three months self-empowering programme with Chrysalis Academy which empowers young people to take responsibility for their personal growth , the academy also provides them with the necessary life skills and tools to become self-confident, Economically productive and positive role models within their communities.
Education and Trainings
2008: Junior facilitator
2009: High school matric at Usasazo high school
2014: Call centre training
Call centre principles
Call centre pivot
2014: First aid level one
2014: computer skills (Microsoft word 2010, excel, PowerPoint and outlook)
2014: Three months youth programme at Chrysalis academy
The course is divided into three phases:-
• Orientation -a foundation phase which covers psych-social aspects(such as discipline ,goal setting ,health and nutrition)
• Outdoor- students apply the lessons learned in orientation phase in an intensive physical phase including hiking, abseiling, outdoor camping ,environmental education , swimming, raft building and rock climbing where they develop team work and discover their strengths and weaknesses as problem solving skills
• Skill-octernal training providers run various five week skill programmes as an introduction to career choices such as tourism, hairdressing, carpeting, call centre, electrical circuitry and basic cookery
Experience
Barman at grand west casino
Temporary
May 2010 to July 2010
• Duties: operating on till and taking cash
o Ensuring that all cash, charge, float and till procedure are carried out in accordance with the company policy
o Dealing with the customer complaints in friendly and efficient manner
o Delivering food and drinks on tables
• Maintain effective stock control at all times
Call centre agent at Teleperformance
6 month
Duties: help Vodacom customers to install modems and routers
Do contract cancellation, upgrades for customers
Resolve customer queries regarding internet and network
Take customers step by step on setting their cell phones as Wi-Fi spot
Clerk / data capturing
Internship
Duties: capturing disaster claim forms
Contact victims of disaster to confirm about disaster and their needsCalculating the amount of money spent each month to assist the victims of disaster
Type's forms, form letters and other documents as required at acceptable levels of speed and accuracy; collates and photocopies materials as necessary; maintains supply of forms.
Maintains necessary files; sorts, files and retrieves documents and records as necessary
