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    Source:
    Digital advertising group Aleph launches payment unit
    Mark Mwongela, sales development director for PayPal, Africa.
    PayPal's 4 tips to enhance buyer experience on payment platforms

    10 Aug 2023

    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Digital transformation is not just an IT project
    Digital transformation is not just an IT project

      26 Sep 2019

    Image source: Gallo/Getty.
    WhatsApp revolutionising business communication

    25 Sep 2019

    Image credit: Clark Young on Unsplash.
    SA's real 'main market' is where brands will grow market share

      25 Sep 2019

    Far behind the CX trend
    Far behind the CX trend

      23 Sep 2019

    4 ways brands can incorporate chat messaging into their marketing strategy
    4 ways brands can incorporate chat messaging into their marketing strategy

      19 Sep 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

      17 Sep 2019

    Image credit: 95C from Pixabay.
    Reaching the base-of-the-pyramid consumer

      10 Sep 2019

    Customer loyalty - It's a dog's life
    Customer loyalty - It's a dog's life

      4 Sep 2019

    Image credit: Thought Catalog on Unsplash.
    Do you know what your customers want their customers to experience?

      3 Sep 2019

    Image credit: rawpixel from Pixabay.
    Surely retention and acquisition are both part of the customer journey

      2 Sep 2019

    Image credit: Zoe Holling on Unsplash.
    Key findings from Warc's 2019 Future of Strategy report

    28 Aug 2019

    Direct-to-consumer marketing enigma is not insurmountable
    Direct-to-consumer marketing enigma is not insurmountable

      20 Aug 2019

    Prevent poor customer service from killing your brand
    Prevent poor customer service from killing your brand

      19 Aug 2019

    Image credit: hj barraza on Unsplash.
    Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

      19 Aug 2019

    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

      13 Aug 2019

    Daniel Thebe presenting at #CEM19. Yes, Darth Vader music played as he walked on stage
    #CEM19: How to eff-up early in business, then recover

      12 Aug 2019

    Image credit: Ryoji Iwata on Unsplash.
    #FutureFit Yourself: Going back to basics

      8 Aug 2019

    Image credit: Gerd Altmann from Pixabay.
    Still that 11-letter word in marketing and communication: I-N-T-E-G-R-A-T-I-O-N

      8 Aug 2019

    Are we moving into an age of gender-fluid purchasing?
    Are we moving into an age of gender-fluid purchasing?

      7 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

      2 Aug 2019

    Image credit: Franki Chamaki on Unsplash.
    There is no such thing as market saturation

      30 Jul 2019

    Credit: Pepkor
    Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

    29 Jul 2019

    5 ways to drive growth through customer retention
    5 ways to drive growth through customer retention

      25 Jul 2019

    85% of global consumers want omnichannel experiences - finds CMO Council study
    85% of global consumers want omnichannel experiences - finds CMO Council study

    25 Jul 2019

    3 steps towards 'glass boxing' your company with a Biz Press Office
    3 steps towards 'glass boxing' your company with a Biz Press Office

    Bizcommunity.com  23 Jul 2019

    There's a need for more disruption in Africa's tech scene
    There's a need for more disruption in Africa's tech scene

      22 Jul 2019

    Harness potential of data-driven tech to keep customers happy
    Harness potential of data-driven tech to keep customers happy

    19 Jul 2019

    Image credit: Crew on Unsplash
    From product to customer-centricity - how CX gives business the edge

      19 Jul 2019

    Roan Mackintosh, commercial director at DQ&A
    The road to marketing redemption is paved in data

      16 Jul 2019

    Image credit: Thought Catalog on Unsplash
    Social media has made brands less relevant, not more

      15 Jul 2019

    Show more

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    Image source: Gallo/Getty.
    WhatsApp revolutionising business communication

    25 Sep 2019

    Image credit: Clark Young on Unsplash.
    SA's real 'main market' is where brands will grow market share

     25 Sep 2019

    Far behind the CX trend
    Far behind the CX trend

     23 Sep 2019

    4 ways brands can incorporate chat messaging into their marketing strategy
    4 ways brands can incorporate chat messaging into their marketing strategy

     19 Sep 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

     17 Sep 2019

    Image credit: 95C from Pixabay.
    Reaching the base-of-the-pyramid consumer

     10 Sep 2019

    Customer loyalty - It's a dog's life
    Customer loyalty - It's a dog's life

     4 Sep 2019

    Image credit: Thought Catalog on Unsplash.
    Do you know what your customers want their customers to experience?

     3 Sep 2019

    Image credit: rawpixel from Pixabay.
    Surely retention and acquisition are both part of the customer journey

     2 Sep 2019

    Image credit: Zoe Holling on Unsplash.
    Key findings from Warc's 2019 Future of Strategy report

    28 Aug 2019

    Direct-to-consumer marketing enigma is not insurmountable
    Direct-to-consumer marketing enigma is not insurmountable

     20 Aug 2019

    Prevent poor customer service from killing your brand
    Prevent poor customer service from killing your brand

     19 Aug 2019

    Image credit: hj barraza on Unsplash.
    Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

     19 Aug 2019

    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

     13 Aug 2019

    Daniel Thebe presenting at #CEM19. Yes, Darth Vader music played as he walked on stage
    #CEM19: How to eff-up early in business, then recover

     12 Aug 2019

    Image credit: Ryoji Iwata on Unsplash.
    #FutureFit Yourself: Going back to basics

     8 Aug 2019

    Image credit: Gerd Altmann from Pixabay.
    Still that 11-letter word in marketing and communication: I-N-T-E-G-R-A-T-I-O-N

     8 Aug 2019

    Are we moving into an age of gender-fluid purchasing?
    Are we moving into an age of gender-fluid purchasing?

     7 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

     2 Aug 2019

    Image credit: Franki Chamaki on Unsplash.
    There is no such thing as market saturation

     30 Jul 2019

    Credit: Pepkor
    Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

    29 Jul 2019

    5 ways to drive growth through customer retention
    5 ways to drive growth through customer retention

     25 Jul 2019

    85% of global consumers want omnichannel experiences - finds CMO Council study
    85% of global consumers want omnichannel experiences - finds CMO Council study

    25 Jul 2019

    3 steps towards 'glass boxing' your company with a Biz Press Office
    3 steps towards 'glass boxing' your company with a Biz Press Office

     23 Jul 2019

    There's a need for more disruption in Africa's tech scene
    There's a need for more disruption in Africa's tech scene

     22 Jul 2019

    Harness potential of data-driven tech to keep customers happy
    Harness potential of data-driven tech to keep customers happy

    19 Jul 2019

    Image credit: Crew on Unsplash
    From product to customer-centricity - how CX gives business the edge

     19 Jul 2019

    Roan Mackintosh, commercial director at DQ&A
    The road to marketing redemption is paved in data

     16 Jul 2019

    Image credit: Thought Catalog on Unsplash
    Social media has made brands less relevant, not more

     15 Jul 2019

    Image credit: Mein Deal on Unsplash.
    How to use design thinking to build the next Amazon

     15 Jul 2019

    Greg Chen is the CEO and co--founder of Mobiz
    Easing the mobile data burden

     15 Jul 2019

    3 consumer trends to keep an eye on in 2019
    3 consumer trends to keep an eye on in 2019

    12 Jul 2019

    Image source: Gallo/Getty.
    Leveraging digital technology to boost Nigeria's MSMEs

    4 Jul 2019

    New report reveals customers want security, service and localised experiences
    New report reveals customers want security, service and localised experiences

    25 Jun 2019

    Source:
    It's good to talk even in a high-tech world

     19 Jun 2019

    Dee Chetty, Accenture Interactive Lead for Africa.
    The future of customer personalisation lies with AI

     14 Jun 2019

    How CRM can add measurable value to your brand
    How CRM can add measurable value to your brand

     13 Jun 2019

    It's time to embrace Customer Support Chatbot 2.0
    It's time to embrace Customer Support Chatbot 2.0

     11 Jun 2019

    Customer experience and employee engagement: 'Mind the gap'
    Customer experience and employee engagement: 'Mind the gap'

     7 Jun 2019

    Wayne Hull Photographer: Rikki Hibbert
    #IABSummit19: The digital transformation opportunity starts with you

     4 Jun 2019

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