Hot on the heels of being fined for colluding on the price of bread, consumer goods giant Tiger Brands' health-care unit Adcock Ingram and several smaller health-care groups are in the spotlight for the same offence. 12 Feb 2008
The consolidated contact center platform is the next step in providing improved availability of contact center resources at a lower cost. The four walls of the contact center are rapidly eroding... 12 Feb 2008
Fulfilment operations should not only be fast and efficient in the DC -- they should increase speed and efficiency of the downstream distribution process. For example, e-commerce fulfilment operations should be able to palletize orders with delivery truck routes in mind, and orders should "picked to plan-o-gram" of destination stores -- without additional capital expense, labour content or cycle time. 12 Feb 2008
Counting the hidden cost of power failures - or "load-shedding" as Eskom hilariously terms it... 12 Feb 2008
The UCT Graduate School of Business (UCT GSB) has welcomed Lance Stringer as its new Director of the MBA Program and Linda Ronnie as Director of its Associate in Management (AIM) and Postgraduate Diploma in Business Administration (PDBA) programs. 12 Feb 2008
WINE magazine has announced the promotion of Christian Eedes to the position of editor, with effect from March. He replaces Fiona McDonald, who leaves to pursue a freelance career "that will bring fresh challenges beyond the scope of wine". 12 Feb 2008
The Ekurhuleni Metropolitan Municipality's annual agricultural Market day is to showcase projects by local farmers and communities, giving them the opportunity to advertise and promote their products to potential clients. 12 Feb 2008
As part of plans to boost the country's skills base in various sectors, Deputy President Phumzile Mlambo-Ngcuka opened a chef's academy in Pretoria on Monday, 11 February 2008. 12 Feb 2008
Foreign Affairs Minister Nkosazana Dlamini Zuma departed for Moscow, Russia, on Sunday 10 February, where she is to hold trade and economic talks with Russian Minister of Natural Resources Yuri Trutnev. 12 Feb 2008
Local newspaper report leads to staff at butchery - named as one of East London's dirtiest - getting down on their knees. 11 Feb 2008
This week, Kenya Airways CEO Titus Naikuni presented an update on the company's performance following the post-election unrest. 11 Feb 2008
In the world of email marketing and marketing in general, everyone loves to discuss testing. It's usually the second thing out of a marketer's mouth when discussing email, outside of how often to send email. 11 Feb 2008
Keeping with Spar's 'Good for you' philosophy, the grocery giant is the latest retailer to conclude a deal with Primedia Unlimited subsidiary Icon Media to turn shopping with Mom and Dad into FUN! with new trolleys in 28 of its Super Spars in the Northrand region. 11 Feb 2008
CheckFree's Remote Deposit Capture system in the United States has some hurdles to clear even though in the long run the technology will be a boon to consumers, said Ed Kountz, a senior analyst with JupiterResearch. However, "over the short term, of course, it allows the consumer to basically deposit a check, as long as you have a scanner, a PC and an Internet connection, and that's certainly a positive." 11 Feb 2008
It may take another period of prolonged cutbacks in consumer spending - brought on by a recession, perhaps - for companies to realize they must incorporate CCOs into their structural DNA. That's when the old industry maxim that it's more expensive to get new customers then keep the ones you have is likely to be dusted off and re-examined. 11 Feb 2008
The Indian government on Thursday, 7 February, approved the signing of a Memorandum of Understanding (MoU) between India and South Africa on agricultural cooperation. 11 Feb 2008
In order for retailers to derive actionable insights from their data for improved customer knowledge and loyalty, they need to ensure their data is reliable. Aberdeen's research demonstrates that Best-in-Class retail companies are able to react more quickly to customer demand because they operate using real-time information that is cleansed and tracked against goals and previous performance. 11 Feb 2008
There is no doubt that 2007 was the year when “green” took off. However, there is currently very little guidance on what implications this increased buzz and public interest has for specific brands and their individual environmental concerns. So what does green mean for your brand? 11 Feb 2008
USA - The truth is that call centres are expensive, and they don't usually show positive returns except for the fractional payback you get when you can boost productivity by handling more calls. Also, with so many moving parts, it really is easy to believe that the system you've nursed along for years is as good as anything out there - or certainly good enough. 11 Feb 2008
On Tuesday, 5 February, Apple released upgraded versions of the iPhone and the iPod touch, doubling the maximum memory configuration for each device. 11 Feb 2008
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