In today's challenging economy and ultra-competitive marketplace, businesses simply can't afford customer churn; retention, engagement and overall experience are more important than ever. That's why business leaders are increasingly adopting and integrating the latest customer relationship management (CRM) and enterprise feedback management (EFM) applications to achieve a more thorough understanding of their customer base. While CRM tells the business executive "what" customers have done, EFM uncovers "why" customers act a certain way. 27 Oct 2008
Internet Explorer is always working on a new version, Firefox is growing in use, Safari is riding Mac's rise in popularity, and now even Google has its own browser. Developers for e-commerce sites must ensure that their pages work for all users, or else sales will suffer. Here are a few guidelines for making your site looks right regardless of which browser the visitor is using. 27 Oct 2008
Recognising the vital role retailers can play in the worldwide drive to conserve our precious seafood resources, Woolworths has formulated and is implementing a Sustainable Seafood policy. It has also just become the first South African retailer to sign the Southern African Sustainable Seafood Initiative's (SASSI) Retail Charter. 26 Oct 2008
New Clicks, whose past performance has been spotty, reported a 28% rise in diluted full-year headline earnings. The results were boosted by share buybacks and, more importantly, sales of pharmaceuticals. 24 Oct 2008
This week's Tripartite Summit held in Uganda agreed on a Council of Ministers to be convened within twelve months to determine the time frame for the establishment of a single Free Trade Area (FTA) comprising the three Regional Economic Communities (RECs). 24 Oct 2008
A single-digit price:earnings ratio, according to guru Mark Mobius, head of Templeton Asset Management, is, as I've mentioned, an indication that a company's share may be good value. 24 Oct 2008
New research just released in the United States finds that despite their financial problems, American consumers, generally, still have confidence in their banks. But they're not so sure about the officials in their capital. 24 Oct 2008
The winners of the SAB KickStart East Coast regional awards have been announced. Aimed at 18- to 35-year-olds from previously disadvantaged backgrounds, the KickStart programme launched in 1995 as a poverty alleviation initiative, and has subsequently become a platform to stimulate sustainable enterprise development. 24 Oct 2008
Amazon.com said Wednesday that its profit climbed 48% in the third quarter, but the company reduced its full-year sales outlook, showing that the online retailer cannot escape the weak economy. Its shares dived in after-hours trading. 24 Oct 2008
Second-hand goods gain popularity as UK Internet users look to beat the credit crunch. 24 Oct 2008
Getting into the online retail business is tricky stuff. Aside from the difficulties any business faces, e-tailers must also worry about whether they're violating anyone's intellectual property. A few IP attorneys offer some tips for navigating the tough waters. 24 Oct 2008
Charlie Parker, one of the largest independent retailers of ethnic hair products in South Africa, has just opened a new concept store in Maponya Mall, Soweto. Conveniently located on the ground floor, the new-look store aims to offer a complete hair and beauty shopping experience with a wide range of products and accessories. 24 Oct 2008
“…The need of the hour for on-demand CRM vendors is to accelerate their path to profitability... ” 24 Oct 2008
The Rand continues to be under severe pressure amid global market turmoil, as it reached its worst bid of R11.82 per dollar on Wednesday - its worst level since March 2002. 23 Oct 2008
The National Assembly on Tuesday, 21 October 2008, stamped its approval on the Competitions Amendment Bill aimed at combating the uncompetitive behaviour of businesses which undermine competition. 23 Oct 2008
After rigorous testing of 107 milk brands and milk-based products sold in South Africa, the Department of Health has announced that Mars products such as M&Ms are safe for consumption and can continue to be sold across South Africa. 23 Oct 2008
Europe, one area of focus of this report, is a major trading partner with South Africa and the rest of Africa. This is the World Economic Forum's latest report focuses on how financial turmoil will affect the real economy. 23 Oct 2008
I do believe Stuttafords has finally stumbled upon the answer to retail success. In one word? Shoes. 23 Oct 2008
New Clicks reported diluted headline earnings per share of 131.9 cents for the year ended August 2008 - up 28.1% from 103 cents a year ago. 23 Oct 2008
Affordable Mixed Brewed Brands has recently embarked on a campaign to reward traders in the community; by offering immediate gratification prizes in return for the support they have given the brands, Mona, Ace, and Kloof. 23 Oct 2008
