Accenture's annual consumer satisfaction survey revealed that consumers in South Africa, India, China and Brazil value quick turnaround, speedy resolution of customer complaints and convenient service availability most and 75% of them expect better service for their buck than they did five years ago. 10 Feb 2010
Energy Indaba 2010, which takes place on 24-26 February 2010 at the Sandton Convention Centre, Johannesburg, features Dr Robert Schock, present director of studies for the World Energy Council (WEC) as a key speaker. 10 Feb 2010
BRUSSELS, BELGIUM: The European Union unveiled a new Green logo that will have to be shown on all pre-packaged organic products produced in Europe from July. 9 Feb 2010
The protracted strike at ABI, the soft drinks division of South African Breweries, ended last night, 8 February 2010, after a settlement was reached with the Food and Allied Workers Union (Fawu). 9 Feb 2010
The Diamond Face Couture fashion house has come apart at the seams as Uyanda Mbuli and Gert-Johan Coetzee have called it quits on their partnership. 9 Feb 2010
"FNB customers can now calculate monthly repayments on any unsecured loan via Internet or a dot.Mobi.site on their cellphones," says FNB head of product and marketing, Jeff McDonald. 9 Feb 2010
The 2010 Jet Community Awards, which have opened for entries, will recognise community projects and grass roots organisations in four categories. With more than R1 million in prize money, the competition is open to entries from South Africa, Botswana, Namibia, Lesotho and Swaziland, with the proviso that winners are obliged to reinvest their winnings into their community building initiatives. 9 Feb 2010
Book now and enjoy a substantial early bird discount. 9 Feb 2010
The SA Cheese Festival takes place at Bien Donné on the R45 between Paarl and Franschhoek on 24-27 April 2010 and offers a wide range of fun-filled activities for the entire family. 9 Feb 2010
Award winning white wine maker, Deon Boshoff succeeds Michael Bucholz as the new cellarmaster at Zonnebloem. Bucholz has been appointed as operations manager at the Bergkelder. 9 Feb 2010
Illovo Sugar aims to spend about R6bn on its African expansion over the next five years in a bid to increase the group's annual sugar production from 1,7-million tons to between 2,5-million tons and 2,7-million tons. 8 Feb 2010
For businesses serving the public, employees are the face of the company. Likewise, the manner in which employees interact with customers shapes their perception of the business and its brand. Ultimately, customer loyalty is built through positive interactions and high-quality customer service that meets the individual's specific needs. Conversely, if needs aren't met and the experience is negative, customers are more likely to take their business elsewhere. 8 Feb 2010
A wide selection of Africana is among the nearly 200 books offered by the AuctionExplorer online book auction (www.auctionexplorerbooks.com), which started late last week. 8 Feb 2010
The fourth round of ticket sales for the 2010 FIFA World Cup will kick off tomorrow, Tuesday 9 February, with over 400 000 tickets available on a first-come, first-served basis. 8 Feb 2010
Following press reports on who owns the rights to the vuvuzela, it is not clear whether these parties are claiming rights to the trademark vuvuzela, or the rights to the product itself, so it is instructive to look at the history of the vuvuzela. 8 Feb 2010
FoodBank SA has come up with a way to combat the increasing shortage of food in South Africa and is launching a new initiative to partner with food producers, manufacturers and farmers. It fed more than 20 million people throughout South Africa in 2009, but this fell far short of the five billion meals needed. 8 Feb 2010
“The Point Village in Mossel Bay has been a favourite family holiday destination for generations and this hotel aims to continue that tradition,” said Albert Wiffen, owner and developer of Mossel Bay's newest hotel, The Point Village Hotel. 8 Feb 2010
Cavendish Square, collaborating with Future Excellence Design Institute of South Africa (FEDISA), took the six 2009 Cavendish New Face winners and finalists to the J&B Met, dressed in stunning, completely over the top creations, designed by the institute's first year students. 8 Feb 2010
It is easy to run a bread cartel when you know how. All you do is make sure your competitors agree to set similar prices for their customers and resellers, and that you do so at the same time to prevent any of you losing business to a cheaper rival. 5 Feb 2010
Relative newcomer to the advertising industry, ninety9cents, has signed several new accounts in just a few months. New business includes Diamonds of Africa, Digicape, Distell, Disaster Management Corporation, Jack Wellsted & Co, John Dory¹s Fish and Grill and Rhodes Food Group. 5 Feb 2010
