Liezel Jonkheid | Bizcommunity

Liezel Jonkheid | Bizcommunity

News

Companies must design employee-led customer experience to secure loyalty and revenue

CRM

Companies must design employee-led customer experience to secure loyalty and revenue

Liezel Jonkheid 17 Jun 2026

Beyond the badge: Why cheaper car brands aren’t the real disruptor

Automotive

Beyond the badge: Why cheaper car brands aren’t the real disruptor

Liezel Jonkheid 18 Mar 2026

Neglecting customer experience is stunting small business growth

CRM

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

How small businesses can decode customer silence

Entrepreneurship

How small businesses can decode customer silence

Liezel Jonkheid 8 Jan 2026

How resolving issues can turn first-time buyers into loyal customers

CRM

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

How to get to the customer insights that matter

Research

How to get to the customer insights that matter

Liezel Jonkheid 22 Apr 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Why empathy is redefining customer experience in a digital world

CRM

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

7 skills every CX interviewer needs

CRM

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Why qualitative data is key to unleashing great customer experiences

CRM

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Unlocking collaboration for exceptional customer experience

CRM

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

CRM, CX, UX

8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023