Customer communication | Bizcommunity

Customer communication | Bizcommunity

News

South Africa’s best emails take the spotlight in the 2026 You Mailed It Awards

Media

South Africa’s best emails take the spotlight in the 2026 You Mailed It Awards

Issued by Everlytic 1 day

Image source: Andor Bujdoso –

4th Industrial Revolution

How AI and tech talent can sustain SA small businesses

Nyari Samushonga 20 May 2026

Natalie van der Merwe, head of division at Vox, gives insight into how SMEs don’t need a full overhaul to compete, they just need a smarter, step-by-step approach to omnichannel. (Image supplied)

Community

5 ways SMEs can close the omnichannel gap

Natalie Van der Merwe 8 May 2026

Why relevance, not reach, is the real driver of email performance

Everlytic Communication Insights

Why relevance, not reach, is the real driver of email performance

Cristelle Snyman, Issued by Everlytic 7 Apr 2026

Kero partners with Dotgo

Digital

Kero partners with Dotgo

Issued by Celerity.chat 4 Mar 2026

Kaspersky updates cyberattack simulation platform to reflect new threat patterns

Cybersecurity

Kaspersky updates cyberattack simulation platform to reflect new threat patterns

9 Jan 2026

Source: Pexels.

Infrastructure & Utilities

How a major municipal utility cut call response rates from 36 to 16 hours in six months

Dzingira Matenga 12 Nov 2025

Source: Global Africa Network

Banking

TymeBank announces major rebrand for a global presence

24 Oct 2025

Why South African supply chains can’t afford to wait for autonomy

Supply Chain

Why South African supply chains can’t afford to wait for autonomy

Goitseona Raseroka and Anton de Klerk 23 Oct 2025

Good service is proactive: A new standard for customer experience

CRM

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

Computer Mania’s Shopify migration: Building a scalable e-commerce future

E-commerce

Computer Mania’s Shopify migration: Building a scalable e-commerce future

Issued by Realm Digital 3 Oct 2025

SA company uses AI to break the language barrier

CRM, CX, UX

SA company uses AI to break the language barrier

Issued by Helm 13 Feb 2025

Why delivery transparency matters

Retail Services

Why delivery transparency matters

10 Dec 2024

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Artificial Intelligence

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Elmarie Cronje, Issued by Everlytic 29 Nov 2024

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

How to simplify customer interactions for happier, more loyal customers

CRM

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

The crucial role of last-mile delivery in customer satisfaction

E-commerce

The crucial role of last-mile delivery in customer satisfaction

10 Oct 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

Mastering effective communication in small business is the key to success

SMEs

Mastering effective communication in small business is the key to success

Denise Maré, Issued by SAICA 9 Jul 2024

Andrew Egan, Africa regional sales director at Infobip, with Stephan Naudé, operations manager at Ship Logic. As Infobip’s first RCS client in South Africa, Ship Logic is entering a new chapter in its technology journey.

Mobile & Apps

Infobip partners with Bob Group for first RCS implementation in SA

25 Jun 2024

Integrated accounting for printing companies

Printing

Integrated accounting for printing companies

Anton Oosthuizen, Issued by QuickEasy Software 18 Jun 2024

How Air France is leveraging generative AI for next-gen customer service

Tourism

How Air France is leveraging generative AI for next-gen customer service

4 Jun 2024

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.

Banking

Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

Wayne Toms, GhostDraft CEO

Trends

#BizTrends2024: AI integration into CCM is about digital transformation

Lindsey Schutters 31 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

CRM

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Why qualitative data is key to unleashing great customer experiences

CRM

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?

CRM

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Hanno Botha is Ford SA's marketing communications manager. Source: Supplied.

Behind the Selfie

#BehindtheSelfie: Hanno Botha, Ford SA's marketing communications manager

Karabo Ledwaba 11 Oct 2023

Unlocking competitive advantage in the era of discount wars

Sales

Unlocking competitive advantage in the era of discount wars

Len Lubbe 26 Sep 2023

Digital transformation brings new value to the customer experience

Technology

Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

Company culture as a cornerstone of long-term success and the metrics that really matter

SMEs

Company culture as a cornerstone of long-term success and the metrics that really matter

Issued by Business Partners Limited 27 Jul 2023

Marketing

There is value in marketing being loud during recession

Ross Sibbald 9 Feb 2023

#BizTrends2023: Keeping customers cybersafe is the not-so-stealth marketing trend for 2023

Trends

#BizTrends2023: Keeping customers cybersafe is the not-so-stealth marketing trend for 2023

James McNab 18 Jan 2023

Source: © Denis Putilov Today businesses have to prioritise relevant, personalised client experiences

Marketing

Prioritising the personalised experience for success

25 May 2022

Don't WhatsApp me, I'll WhatsApp you

Marketing

Don't WhatsApp me, I'll WhatsApp you

Dori-Jo Bonner 9 May 2022

Seamless communication is key to CX: Here's what it should look like

CRM, CX, UX

Seamless communication is key to CX: Here's what it should look like

Brent Haumann 24 Jan 2022

Trends that will shape your small business in 2022

Trends

Trends that will shape your small business in 2022

Matthew Campbell 17 Jan 2022

Customer. Customer. Customer. The mantra for 2022 success

CRM, CX, UX

Customer. Customer. Customer. The mantra for 2022 success

Wynand Smit 17 Jan 2022

South African retailers' readiness for the fourth industrial revolution

Research

South African retailers' readiness for the fourth industrial revolution

Dr Beate Stiehler-Mulder and Kgaugelo Mehlape 23 Nov 2021

The next big leap forward for CRM

CRM, CX, UX

The next big leap forward for CRM

Hyther Nizam 23 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

CRM, CX, UX

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Digital

Is your business still connected to your customers in a digital world?

Sarthak Rohal 6 Sep 2021

How intelligent communications orchestration drives engagement, adoption, and experience

PR & Communications

How intelligent communications orchestration drives engagement, adoption, and experience

Brent Haumann 6 Sep 2021

How business communication can be enhanced by WhatsApp

Services

How business communication can be enhanced by WhatsApp

17 Aug 2021

4 ways businesses can embrace digital transformation securely

4th Industrial Revolution

4 ways businesses can embrace digital transformation securely

Stergios Saltas 2 Jun 2021