Customer loyalty | Bizcommunity

Customer loyalty | Bizcommunity

News

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Source: © 123rf Ann Nurock examines why relationships still matter in business in today’s tech-heavy world

Advertising

EXCLUSIVE: Ann Nurock: Why relationships still matter, particularly in the age of AI

Ann Nurock 4 Jun 2025

Consumers want insights: the shift from hard selling to educational marketing

Sales

Consumers want insights: the shift from hard selling to educational marketing

21 May 2025

Jaguar Land Rover seeks new ad agency following recent rebrand

Advertising

Jaguar Land Rover seeks new ad agency following recent rebrand

13 May 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Retailers urged to self-enable and stay ahead in tech efficiency

Technology

Retailers urged to self-enable and stay ahead in tech efficiency

Peter Ludi 23 Apr 2025

Happy Pay collabs with Peach Payments for zero-deposit BNPL solutions

Banking & Finance

Happy Pay collabs with Peach Payments for zero-deposit BNPL solutions

16 Apr 2025

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Marketing

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Gordon Wilson, Issued by Achievement Awards Group 13 Jan 2025

A Contact Centre Game Changer: QA + AI = Kwaai

Marketing

A Contact Centre Game Changer: QA + AI = Kwaai

Noori Allie, Issued by Achievement Awards Group 17 Feb 2025

Advertising

Tumi Rabanye | How advertising strategy acts like a brand's nervous system

Tumi Rabanye 1 Apr 2025

Unpopular opinion by a CEO: Hyper-personalised marketing is just digital stalking

Marketing

Unpopular opinion by a CEO: Hyper-personalised marketing is just digital stalking

Issued by Wetpaint Advertising 1 Apr 2025

Africa’s mobile payment boom demands robust security to safeguard growth

Cybersecurity

Africa’s mobile payment boom demands robust security to safeguard growth

Jarryd Jensen, Issued by Tishala Communications 27 Mar 2025

The future of marketing is storified

Marketing

The future of marketing is storified

Candy Dempers, Issued by MediaHeads 360 27 Mar 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Keeping it authentic: Why being real wins every time

Digital

Keeping it authentic: Why being real wins every time

Issued by We Do Digital 10 Mar 2025

Source: TymeBank and Kazang Pay.

Financial Services

Kazang and TymeBank team up to transform financial access in underserved communities

Katja Hamilton 6 Mar 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

Source: Supplied

Viticulture & Oenology

Vergenoegd Löw launches Heritage Circle Wine Club

27 Feb 2025

Reignite Your Culture, Unleash Your Team, and Accelerate Growth

CRM, CX, UX

Reignite Your Culture, Unleash Your Team, and Accelerate Growth

Issued by BrandLove 20 Jan 2025

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

Telecoms & Networks

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

18 Feb 2025

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Retail Marketing

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Evan-Lee Courie 12 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

#BizTrends2025: Penquin’s Tyrell Stevens - Predictive personalisation transforming digital marketing

Digital

#BizTrends2025: Penquin’s Tyrell Stevens - Predictive personalisation transforming digital marketing

Tyrell Stevens 23 Jan 2025

Construction & Engineering

How to reflect your brand identity through thoughtful office design

Issued by Trend Group 17 Jan 2025

3 key strategies for retailers to navigate 2025

Trends

3 key strategies for retailers to navigate 2025

13 Dec 2024

Peach Payments now accepts RCS cards as payment method

Banking & Finance

Peach Payments now accepts RCS cards as payment method

9 Dec 2024

#OrchidsandOnions: Is Jaguar's "Type 00" a risky gamble or a marketing masterstroke?

#OrchidsandOnions

#OrchidsandOnions: Is Jaguar's "Type 00" a risky gamble or a marketing masterstroke?

Brendan Seery 9 Dec 2024

Source: © Bizcommunity The inaugural SSA MMA Smarties Awards awarded 51 Awards, with 19 Gold, 19 Silver and 13 Bronze Awards

Marketing

Inaugural SSA MMA Smarties' winners announced, the TFG named Brand of the Year

9 Dec 2024

Time to get creative about raising standards in the creative industry

Advertising

Time to get creative about raising standards in the creative industry

Luca Gallarelli and Carl Willoughby, Issued by Association for Communication and Advertising 4 Dec 2024

From dive to thrive: How PR can resuscitate a launch flop

PR & Communications

From dive to thrive: How PR can resuscitate a launch flop

Emma Rijkers, Issued by Hook, Line & Sinker 29 Nov 2024

Unlocking the future of retail with geospatial data

Research

Unlocking the future of retail with geospatial data

Craig Schwabe 26 Nov 2024

Nedbank IMC 2024 Conference White Paper calls for authenticity and humanised growth

IMC Conference

Nedbank IMC 2024 Conference White Paper calls for authenticity and humanised growth

Issued by IMC Conference 20 Nov 2024

Source: © 123rf Digitlab's new report predicts emerging trends and strategies set to shape the future of digital marketing

Digital

Digitlab's Insight 2025: The State of Digital: 6 critical trends for 2025

19 Nov 2024

How till slip competitions help build brands

Digital

How till slip competitions help build brands

Issued by Techsys Digital 18 Nov 2024

How retailers can navigate the prolonged Black Friday shopping season

Sales

How retailers can navigate the prolonged Black Friday shopping season

14 Nov 2024

Source: Supplied. Pieter De Wet, business development lead at FutureBank.

Financial Services

Beyond transactions: The rise of mobile wallets. But consolidation is coming

13 Nov 2024

End-to-end security is your best business investment

SMEs

End-to-end security is your best business investment

Issued by ASUS 8 Nov 2024

Source: Supplied.

Retail & Hospitality Property

Redefine Properties unveils newly expanded Pan Africa Mall

4 Nov 2024

How customer reviews shape Black Friday buying decisions

Retail Marketing

How customer reviews shape Black Friday buying decisions

Issued by Hellopeter 1 Nov 2024

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

CRM

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Source: © 123rf Platforms such as Instagram, Facebook and TikTok have become crucial components of the digital advertising landscape

Digital

SA's digital ad revenue hits new all-time high with almost 40% share of overall advertising market

Paula Hulley 24 Oct 2024

Why empathy is redefining customer experience in a digital world

CRM

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

The crucial role of last-mile delivery in customer satisfaction

E-commerce

The crucial role of last-mile delivery in customer satisfaction

10 Oct 2024

See beyond the competition: Analyse, understand and compete

Digital

See beyond the competition: Analyse, understand and compete

Issued by Location Bank 30 Sep 2024

(Image supplied) The 2024 IAB South Africa Internet Advertising Revenue Report, also known as the Online AdSpend Report, has confirmed the significant expansion of online advertising as forecasted in last year’s report

Digital

IAB Online AdSpend Report: SA's digital ad revenue soars to R17.7bn

27 Sep 2024

Agribusiness

Boosting South Africa’s agribusiness: Practical strategies for growth and success

Phumla Mavundla 26 Sep 2024

Navigating digital transformation in South Africa’s retail space

Technology

Navigating digital transformation in South Africa’s retail space

Boyd Chislett 25 Sep 2024