Omnichannel | Bizcommunity

Omnichannel | Bizcommunity

News

How Ocean Basket is building for the next 30 years

Franchising

How Ocean Basket is building for the next 30 years

Evan-Lee Courie 11 hours

TFG to close up to 280 stores as Bash drives 54% African online growth

Retailers

TFG to close up to 280 stores as Bash drives 54% African online growth

3 Sep 2026

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

CRM, CX, UX

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Issued by Game Plan Consulting 2 Sep 2026

Pick n Pay Inspire brings social commerce into the grocery aisle with shoppable video

E-commerce

Pick n Pay Inspire brings social commerce into the grocery aisle with shoppable video

26 Aug 2026

Retail Marketing

Jockey marks 150 years with a brand refresh and e-commerce push

Evan-Lee Courie 24 Aug 2026

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Events & Conferencing

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Issued by CEM Africa Summit 17 Aug 2026

Stitch Express adds in-store payments as Shopify push deepens

Fintech

Stitch Express adds in-store payments as Shopify push deepens

12 Aug 2026

Shoprite posts 7.2% sales growth as Sixty60 drives growth

Retailers

Shoprite posts 7.2% sales growth as Sixty60 drives growth

12 Aug 2026

PR & Communications

Watch the webinar: Solving the CRM-communications gap to redefine customer engagement

Issued by Telviva 21 May 2026

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

CRM, CX, UX

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

Issued by ASK AFRICA 7 Aug 2026

Retail Marketing

Massmart brings in Charmagne Mazhindu to strengthen brand and digital marketing

6 Aug 2026

Retail expansion in SA shifts from instinct to analytics

Retail

Retail expansion in SA shifts from instinct to analytics

6 Aug 2026

Meet Sebastian Krogh: Helping brands turn data into better decisions

Marketing

Meet Sebastian Krogh: Helping brands turn data into better decisions

Issued by Vicinity Media 30 Jul 2026

AI theatre is the most expensive show in marketing

Marketing

AI theatre is the most expensive show in marketing

Mat Sexwale, Issued by Brave Group 24 Jul 2026

General dealers and clothing retailers lift South Africa retail sales 2.3% in May

Sales

General dealers and clothing retailers lift South Africa retail sales 2.3% in May

22 Jul 2026

Artificial Intelligence

AI agents could influence $3.35tn in consumer spending by 2030

22 Jul 2026

UJ study says South African retail needs better leadership training

Training

UJ study says South African retail needs better leadership training

21 Jul 2026

POS transactions to top $41tn by 2031

Banking & Finance

POS transactions to top $41tn by 2031

20 Jul 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

CRM, CX, UX

Shaping the future of CX at the Africa CX Conference & Awards 2026

Issued by The Chartered Institute of Customer Management 15 Jul 2026

Pick n Pay is answering rugby's most enduring question with Eat Like a Champion – a new Springbok campaign, with dozens of Easter eggs celebrating rugby culture (Image supplied)

Advertising

#BehindtheCampaign | Pick n Pay’s Eat Like a Champion answers age old question

15 Jul 2026

Local retailers face rising competition from overseas e-commerce

E-commerce

Local retailers face rising competition from overseas e-commerce

14 Jul 2026

Third Kultuur to rebuild Superdry & Co. in SA with omnichannel investment

Retail

Third Kultuur to rebuild Superdry & Co. in SA with omnichannel investment

9 Jul 2026

Banks have a massive digital opportunity hiding in plain sight

Banking

Banks have a massive digital opportunity hiding in plain sight

Issued by Location Bank 8 Jul 2026

It’s not about timing the feed. It’s about time in the feed

Digital

It’s not about timing the feed. It’s about time in the feed

Mathabatha Sexwale, Issued by Brave Group 3 Jul 2026

Pick n Pay rolls out Gemini-powered grocery assistant Penny

E-commerce

Pick n Pay rolls out Gemini-powered grocery assistant Penny

2 Jul 2026

5 lessons from the world's largest Out of Home Congress

OOH

5 lessons from the world's largest Out of Home Congress

Jacques du Preez, Issued by Provantage 1 Jul 2026

Woolworths expands Woolies Dash with new 'dark store' in Wynberg, CPT

Retail Services

Woolworths expands Woolies Dash with new 'dark store' in Wynberg, CPT

30 Jun 2026

Fandom as algorithmic fuel: How AI is killing traditional marketing

Marketing

Fandom as algorithmic fuel: How AI is killing traditional marketing

Mathabatha Sexwale, Issued by Brave Group 29 Jun 2026

Your dashboard is lying to you: Why brands keep missing the 1 trillion rands township economy

Advertising

Your dashboard is lying to you: Why brands keep missing the 1 trillion rands township economy

Kabelo Kale, Issued by The Media Krate 29 Jun 2026

Woolworths Holdings Group CEO Sam Ngumeni. Image supplied

Retailers

Woolworths reshapes leadership structure to accelerate growth under new Group CEO

26 Jun 2026

WPP Enterprise Solutions has signed a strategic collaboration agreement with AWS to operationalise agentic AI for brands (Image source: © 123rf )

Artificial Intelligence

Delivering AI systems at the speed and scale to meet consumer demand

25 Jun 2026

South African mall dwell times fall up to 17% as online shopping rises

Retailers

South African mall dwell times fall up to 17% as online shopping rises

22 Jun 2026

CA&S Group advances digital commerce strategy with investment in TDMC

Media

CA&S Group advances digital commerce strategy with investment in TDMC

Issued by TDMC 18 Jun 2026

The invisible hand: Architecting advocacy without selling out

Marketing

The invisible hand: Architecting advocacy without selling out

Mathabatha Sexwale, Issued by Brave Group 15 Jun 2026

OOH

The 3rd Space: Where brand conversations actually happen

Jacques du Preez 10 Jun 2026

IProspect SA celebrates multiple wins at MMA Smarties SA 2026

Marketing

IProspect SA celebrates multiple wins at MMA Smarties SA 2026

Issued by Dentsu 5 Jun 2026

Sydney Mbhele, group chief marketing & corporate affairs officer at Absa, talks about the shifts in marketing in banking (Image supplied)

Marketing

#BehindtheMarketer | Absa’s Sydney Mbhele: Trust and relevance will decide future banking winners

Danette Breitenbach 4 Jun 2026

Report reveals South African consumers spend R2k+ monthly online as BNPL soars

Research

Report reveals South African consumers spend R2k+ monthly online as BNPL soars

3 Jun 2026

Automotive dealerships an untapped potential for SA's youth

Automotive

Automotive dealerships an untapped potential for SA's youth

29 May 2026

Branding

Africa 200 ranking reflects growing confidence of Pan-African brands

26 May 2026

NIQ research reveals new rules of commerce: AI is beginning to decide what consumers buy

Research

NIQ research reveals new rules of commerce: AI is beginning to decide what consumers buy

Issued by NielsenIQ 22 May 2026

The Marketing + Media Alliance (MMA) Smarties South African winners for 2026 were announced last night. Picture: Ogilvy was awarded Best in Show for Audi TikTok Test Drive (Image supplied)

Marketing

MMA Smarties South Africa 2026 winners announced

22 May 2026

Experiential-led retail is reviving South Africa's shopping malls

Commercial Property

Experiential-led retail is reviving South Africa's shopping malls

21 May 2026

The growing role of data and AI in media buying

Digital

The growing role of data and AI in media buying

Issued by TDMC 18 May 2026

MEA region has done well at The One Show. Source: Supplied.

The One Club for Creativity

Accenture Song SA dominates One Show MEA with 3 Golds

15 May 2026

Natalie van der Merwe, head of division at Vox, gives insight into how SMEs don’t need a full overhaul to compete, they just need a smarter, step-by-step approach to omnichannel. (Image supplied)

Community

5 ways SMEs can close the omnichannel gap

Natalie Van der Merwe 8 May 2026

Marketing

The 5 ways smart marketers balance brand and performance

Rirhandzu Shingwenyana 6 May 2026

#WeOwnTheStreets campaign redefines street culture with Skipper Bar and adidas

Retail Marketing

#WeOwnTheStreets campaign redefines street culture with Skipper Bar and adidas

6 May 2026

Vicinity Media's Omnichannel Analytics measures the real-world impact of omnichannel advertising

OOH

Vicinity Media's Omnichannel Analytics measures the real-world impact of omnichannel advertising

Neil Clarence, Issued by Vicinity Media 25 May 2026

Boxer has launched its newest division, BMedia. Pictured: (Right) Paul Coetzee, group executive: commercial, marketing, retail media and factories officially welcomes Bmedia’s head of department (left) Adrian Naidoo to the Boxer Family at Boxer’s head office in Westville, KZN (Image @ Boxer)

Media

Discount supermarket launches 360° retail media division

4 May 2026