Student Support Intern
| Remuneration: | R5750 - R5750 per month basic salary |
| Location: | Cape Town, Woodstock Exchange |
| Education level: | Diploma |
| Job level: | Student |
| Type: | 12 Months |
| Company: | The Feenix Trust |
The purpose of the position is to support the student advancement team with holistic student support. The intern will be responsible for moderating student online profiles, assisting with student queries and supporting the team in the execution of any student support related activities.
Responsibilities (including, but not exclusive to):
- Perform checks and verify online student profiles and check the documentation submitted by students as part of the Feenix student applications process
- Liaise directly with students via email, telephone and WhatsApp when additional documentation or information is needed
- Update student profiles as requested on the backend of the Feenix platform
- Direct requests or unresolved queries to relevant parties/departments
- Provide weekly and monthly feedback on the progress of student applications status, issues, queries, etc)
- Track all queries using the platforms and tools provided by Feenix (e.g. Zendesk, Little Green Light)
- Assist the Student Advancement Coordinator with additional tasks as needed (moderating frontend of the website, student recruitment etc.)
- General admin support
- Elevate the Feenix Brand – drive communication that is authentic, simple and transparent
Reports to: Student Advancement Coordinator
Employment type: Full time, 12-month internship (1st July 2024 - 30th June 2025)
Stipends: R4815 stipend + R935 transport allowance per month
Training and development included as part of the internship:- Coaching/mentorship from the line supervisor
- Fundraising principles
- Social media and marketing
- Relationship management/customer service
- Basecamp (Project Management Tool)
- Little Green Light (Community Relationship Management tool)
- Zendesk (Community Relationship Management tool)
- Frontend and backend of the Feenix platform
- Google Sheets
What is required:- South African Citizen
- South African Youth (18-34 yrs)
- Matric, with B or A-aggregate in English
- A tertiary education qualification (degree or diploma)
- First time jobseeker and currently unemployed (has not had a permanent job before)
- Excellent time management by working on multiple tasks, shifting priorities as necessary and organising tasks and materials to meet pressing deadlines
- Well organised and excellent verbal and written communication skills
- Excellent computer skills
- Accuracy with attention to quality and detail
- Self-motivated and able to work well independently and as a team player
- Focused and able to see a task through to completion with little supervision
- Strong interpersonal skills; enjoys interacting with students as well as having a high level of professionalism in student interactions, to deliver quality customer service
- Has the ability to understand student challenges, Feenix platform expectations and propose suitable solutions
- Takes initiative and copes well under pressure
- Is willing to participate in a credit and criminal check or any industry-specific checks required for the job
Interested applicants should send their CV, a motivational letter as well as a voice note and/or short video clip sharing ‘Why would you like to work for Feenix?’ and what value would you bring to the organisation?’ to
gro.xineef@sboj by or before the 15th of May 2024.
Company Description
Feenix is an independent, nonprofit and technologically innovative organisation. We serve higher education students to assist in removing their debt through a secure crowdfunding platform and our Skills Development Bursary programme with businesses. Feenix comprises a team of young innovators who believe that access to education is one of
the most important issues affecting South Africa today. Our team is diverse and ever-evolving. You need to be comfortable with high levels of collaboration, change and have a roll-up-your-sleeves attitude. We have a hybrid in-office / work from home work-week. We offer flexible work hours, innovative leave policies and great opportunities for learning and training. Our social mission and values-based leadership team will provide you with a purpose-driven and meaningful work environment.
Posted on 10 May 11:44, Closing date 23 May
