CRM, CX, UX Kenya

World PR Day

From a quiet foundation to 3 habits of diplomacy PR needs to steal

Bradly Howland

The real threat to PR Isn't AI. It's complacency.

Karabo Ledwaba

The golden age of strategic PR will elude government until leadership changes

Lorato Tshenkeng

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Why keeping your customers is now the smartest growth strategy

Cristelle Snyman

Your customers know when you’re faking it

Cristelle Snyman

Why relevance, not reach, is the real driver of email performance

Cristelle Snyman

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WPP Enterprise Solutions has signed a strategic collaboration agreement with AWS to operationalise agentic AI for brands (Image source: © 123rf )

Delivering AI systems at the speed and scale to meet consumer demand

#WPRD2026 | The real threat to PR Isn't AI. It's complacency.

#WPRD2026 | The real threat to PR Isn't AI. It's complacency.

By Karabo Ledwaba 4 hours

South Africa’s most valuable brands add $14bn to their value, as MTN reclaims the no.1 spot

South Africa’s most valuable brands add $14bn to their value, as MTN reclaims the no.1 spot

1 day

Company news

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Akhoma Qengqe, general manager of KFC Africa, with the Minister in the Presidency for Women, Youth and Persons with Disabilities and Minister of Social Development, Sindisiwe Chikunga. Image supplied.

KFC Africa Doing finger-licking good: KFC Africa serves up its first-ever impact report

15 Jul 2026

Alex Wanyoike, CEO of Savanna Fibre Limited

Savanna Uganda Savanna Uganda launches mobile network,expanding beyond fibre broadband

3 Jul 2026

Why keeping your customers is now the smartest growth strategy

Everlytic Why keeping your customers is now the smartest growth strategy

10 Jun 2026

Your customers know when you’re faking it

Everlytic Your customers know when you’re faking it

20 May 2026

The Kantar BrandZ Most Valuable Global Brands 2026

Kantar The Kantar BrandZ Most Valuable Global Brands 2026

14 May 2026

Why relevance, not reach, is the real driver of email performance

Everlytic Why relevance, not reach, is the real driver of email performance

7 Apr 2026

Africa’s creative future is now: Maxwell Ngari named CCO East Africa at Dentsu Creative

Dentsu Africa’s creative future is now: Maxwell Ngari named CCO East Africa at Dentsu Creative

17 Feb 2026

Africa's constraints can be beautiful opportunities for growth

eatbigfish Africa's constraints can be beautiful opportunities for growth

21 Nov 2025

Human8 doubles down on AI-enabled consultative power

Human8 Human8 doubles down on AI-enabled consultative power

29 Oct 2025

eatbigfish Playing it safe is killing your brand

18 Aug 2025

More news

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

All about YOU! Putting YOU in YOUth Month on Biz!

All about YOU! Putting YOU in YOUth Month on Biz!

Bizcommunity.com 20 May 2025

Google’s 2025 Hustle Academy applications now open

Google’s 2025 Hustle Academy applications now open

12 Mar 2025

Dentsu X: Shaping the future of experiences

Dentsu X: Shaping the future of experiences

Dentsu 19 Feb 2025

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

11 Sep 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Customer Experience Africa Awards return for 2nd Edition

Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

Source:

Digital advertising group Aleph launches payment unit

18 Aug 2023

Brands must balance digital innovation and trust to serve Africa's consumers - study

Brands must balance digital innovation and trust to serve Africa's consumers - study

17 Apr 2023

Jacques Celliers, CEO of FNB. Source: Supplied

FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

The power of inclusive portrayal in advertising

Emily Stander 28 May 2021

The 5 habits of highly effective advertisers

Daren Poole, Kantar 14 Apr 2021

From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent

Ndeye Diagne, Kantar 28 Oct 2020

1 in 4 consumers tried a new brand during pandemic - global report

12 Aug 2020

How digital research is best positioned to understand African consumers

23 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus

Frederic Dimanche 6 Jul 2020

The 50-year evolution of the Game brand

26 Jun 2020

#LockdownLessons: Companies putting the grit in integrity

Bizcommunity.com 26 May 2020

SA's 2Engage plans for further growth in Africa and abroad

12 Feb 2020

Innervation acquires loyalty business from Tritech Media

4 Feb 2020

#BizTrends2020: Africa's double-edged consumer demand

Ailsa Wingfield 6 Jan 2020

#BestofBiz 2019: Marketing & Media Africa

17 Dec 2019

#BestofBiz 2019: Marketing & Media

17 Dec 2019

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