Customer experiences | Bizcommunity

Customer experiences | Bizcommunity

News

Retailers embrace tokenisation for secure, personalised customer experiences

Banking & Finance

Retailers embrace tokenisation for secure, personalised customer experiences

Peter Ludi 1 day

Woolworths introduces MyDifference: A new era in customer loyalty

Retailers

Woolworths introduces MyDifference: A new era in customer loyalty

5 Feb 2026

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Marketing

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Digital

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Issued by Clockwork 19 Jan 2026

In 2026 the CMO Council reflects on 25 years of an evolving and defining role for the chief marketing officer in the C-Suite (Image source: © CMO Council )

Marketing

CMO Council's 25th anniversary reflects on CMOs evolutionary role

15 Jan 2026

Tech jobs rebound: Signs of recovery in 2025

Talent Acquisition

Tech jobs rebound: Signs of recovery in 2025

Anja Bates, Issued by Pnet 5 Jan 2026

Famous Brands enters Malaysia with Steers and Debonairs combo

Food & bev. services

Famous Brands enters Malaysia with Steers and Debonairs combo

10 Dec 2025

Checkers Hyper opens first Lego shop-in-shop in Paarl

Retailers

Checkers Hyper opens first Lego shop-in-shop in Paarl

9 Dec 2025

Northlink TVET College marks a defining milestone in entrepreneurial development

Higher Education

Northlink TVET College marks a defining milestone in entrepreneurial development

Thembela Ka Mgudlwa, Issued by Northlink College 8 Dec 2025

VML acquires digital innovation agency

Advertising

VML acquires digital innovation agency

8 Dec 2025

Branding

Adobe bets $1.9bn on brand visibility, acquiring Semrush

25 Nov 2025

AI is retailers' secret weapon for Black Friday

Technology

AI is retailers' secret weapon for Black Friday

Rowen Pillai 21 Nov 2025

SA's first Walmart store confirms opening date

Retailers

SA's first Walmart store confirms opening date

18 Nov 2025

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Commercial & Industrial

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Issued by Pace Car Rental 10 Nov 2025

Are you leading your business into an AI-ready future, ethically?

Artificial Intelligence

Are you leading your business into an AI-ready future, ethically?

Abel Rajoo, Issued by Ignition Group 7 Nov 2025

Paula Hulley, IAB South Africa connected commerce committee chair, explores the importance of integrating online and offline shopping to create seamless customer experiences and pave the way for a new era of retail (Image source: © 123rf )

Digital

How to integrate online and offline for a seamless customer experience

Paula Hulley 27 Oct 2025

The ultimate Black Friday 2025 survival guide for South African e-commerce retailers October 2025

E-commerce

The ultimate Black Friday 2025 survival guide for South African e-commerce retailers October 2025

Issued by TDMC 15 Oct 2025

Dr Gillian Hammah at the Nedbank IMC Conference 2025.

IMC Conference

#NedbankIMC2025 | Dr Gillian Hammah's 7 steps to integrating AI in your business

Karabo Ledwaba 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

CRM

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

CRM

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

How AI is taking e-commerce places in South Africa

E-commerce

How AI is taking e-commerce places in South Africa

Issued by TDMC 10 Sep 2025

Incubeta acquires RocketSource to expand human-centred AI capabilities

Artificial Intelligence

Incubeta acquires RocketSource to expand human-centred AI capabilities

Issued by Incubeta 10 Sep 2025

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

Telecoms & Networks

In telco “good enough” is not good enough

29 Aug 2025

Famous Brands and MoEngage join forces for personalised customer experiences

Technology

Famous Brands and MoEngage join forces for personalised customer experiences

29 Aug 2025

Image source: Jakub Jirsak –

Law Practice

5 questions every in-house counsel should ask before implementing AI

Melissa Steele 27 Aug 2025

AI is shaping the future of banking with smarter systems

Banking

AI is shaping the future of banking with smarter systems

Issued by Helm 27 Aug 2025

Rising confidence in SA's small businesses amid growing pains

SMEs

Rising confidence in SA's small businesses amid growing pains

Gerhard Hartman 18 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

CRM, CX, UX

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

CRM, CX, UX

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Issued by Kantar 23 Jul 2025

TakealotMore unlocks loyalty perks with News24 and MVP Days

Retail Services

TakealotMore unlocks loyalty perks with News24 and MVP Days

14 Jul 2025

WPP taps Cindy Rose, tech leader, as new CEO. Source: WPP.

Advertising

Cindy Rose to lead WPP

11 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

77% of SA businesses AI-ready, over half see benefits

Hardware

77% of SA businesses AI-ready, over half see benefits

Issued by ASUS 4 Jul 2025

Consistency is Cannes Lions' 2025 mantra

Cannes Lions

Consistency is Cannes Lions' 2025 mantra

3 Jul 2025

Takealot grows revenue to fend off Amazon rivalry

E-commerce

Takealot grows revenue to fend off Amazon rivalry

Nqobile Dludla 26 Jun 2025

Source: © 123rf At this week’s Cannes Lions Festival of Creativity, AI has been a major focus, with many calling it the future of advertising. Saul Marquez, CEO of global digital marketing agency Outcomes Rocket three key takeaways for the evolving world of AI-powered advertising

Cannes Lions

3 Insights from #Cannes2025 on the world of AI-powered advertising

Saul Marquez 18 Jun 2025

Artificial Intelligence

Can you truly bond with AI? Waseda University's findings may surprise you

2 Jun 2025

Branding

Nigeria's banking brands dominate

26 May 2025

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Marketing

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Issued by Cadek Media 13 May 2025

Gen Z redefines trust in financial institutions

Research

Gen Z redefines trust in financial institutions

Issued by KLA 9 May 2025

Small but mighty: How SMEs are leading the ESG revolution

SMEs

Small but mighty: How SMEs are leading the ESG revolution

Issued by icandi CQ 6 May 2025

Gugu Mthembu is the CMO at Telkom. Source: Supplied.

Cannes Lions

#AfricaMonth: Telkom's Gugu Mthembu takes African perspective to #Cannes2025 jury

Karabo Ledwaba 5 May 2025

Emergency Medicine

South Africans don’t donate enough blood – technology can help drive the numbers

Relebohiseng Matubatuba 23 Apr 2025

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Marketing

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Gordon Wilson, Issued by Achievement Awards Group 13 Jan 2025

Artificial Intelligence

Adobe introduces Agentic AI Strategy and Brand Concierge app

27 Mar 2025