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According to Sociallyin CEO Keith Kakadia, the next phase of digital retail rewards efficiency, conversion, and retention—not spray-and-pray advertising or unchecked scale (Image source: © 123rf )

2026: The year e-commerce gets ruthlessKeith Kakadia

Source: © 123rf A recent study by Public Desire ranked the most 'online shopping addicted' countries

Top 10 countries most addicted to online shopping | China tops the list, UK and US follow closely

10 Feb 2025

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

By Lindsey Schutters 20 Jun 2024

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Akhoma Qengqe, general manager of KFC Africa, with the Minister in the Presidency for Women, Youth and Persons with Disabilities and Minister of Social Development, Sindisiwe Chikunga. Image supplied.

KFC Africa Doing finger-licking good: KFC Africa serves up its first-ever impact report

15 Jul 2026

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Source: ©ammentorp via

The metaverse offers challenges and possibilities for the future of the retail industry

Omar H. Fares 4 Jan 2023

Grocery delivery service Yassir Express launches in Gauteng

Grocery delivery service Yassir Express launches in Gauteng

13 Dec 2022

Source: Supplied

New app simplifies inventory management for Africa's informal retailers

28 Jun 2022

Source: Firmenich

DSM-Firmenich merger to create largest fragrance, beauty, well-being and nutrition supplier

6 Jun 2022

Rihanna's Fenty Beauty to launch in 8 African countries this May

Rihanna's Fenty Beauty to launch in 8 African countries this May

16 May 2022

Kirk Perry, president and CEO of IRI, will become CEO of the combined company. Source: Business Wire

IRI and NPD to merge, offering view of total retail purchasing and consumption trends

8 Apr 2022

Image source: Ivan Samkov from

Kenya's Cellulant targets 50,000 new merchants

Duncan Miriri 28 Feb 2022

KFC names Nolo Thobejane as new head for rest of sub-Saharan Africa

KFC names Nolo Thobejane as new head for rest of sub-Saharan Africa

25 Jan 2022

Marko Salic, CEO, Argility Technology Group. Source: Supplied

Smollan buys Argility Technology Group from Capital Eye Investments

12 Jan 2022

Source: Getty

Subscription economy to hit $275bn in 2022: Where's the growth coming from?

11 Jan 2022

Source: Sergey Soldatov -

AI shop assistants: Get ready for a world where you can't tell humans and chatbots apart

Shweta Singh 7 Jan 2022

John Watling, MD within the Retail business at Accenture in Africa

#BizTrends2022: Why retail has changed forever

John Watling 6 Jan 2022

Source: Getty

#EcomAfrica: How to build a successful e-commerce business

Lauren Hartzenberg 11 Oct 2021

SimpliFine president Steven Carlyon with SimpliFine staff. | Source: Supplied

SimpliFine expands in Kenya with locally produced products

30 Jul 2021

Credit: Tanda

Kenyan startup Tanda set for regional expansion after funding boost

12 Apr 2021

2020 digital holiday sales climb to $1.1tn globally - Salesforce

2020 digital holiday sales climb to $1.1tn globally - Salesforce

13 Jan 2021

Christele Chokossa

#BizTrends2020: The future of retailing in sub-Saharan Africa

Christele Chokossa 8 Jan 2020

Ailsa Wingfield

#BizTrends2020: Africa's double-edged consumer demand

Ailsa Wingfield 6 Jan 2020

The digital CX keynote at AfricaCom. Moderated by Lionel Reina, CEO of the APO Group; the panel included Unathi Mtya, CTO at Grindrod Bank; Bertrand Fallon-Kund, partner at Bain & Company; and Francis Mumbi, innovation lead at Stanbic Bank.

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

Leigh Andrews 15 Nov 2019

6 trends shaping the shopping mall experience

6 trends shaping the shopping mall experience

Theresa Terblanche 23 Oct 2019

Know your business inside out with a Biz Office

Know your business inside out with a Biz Office

Bizcommunity.com 2 Oct 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

Dee Chetty, Accenture Interactive Lead for Africa.

The future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

Rwandan startup Ared expands micro-franchising model to Uganda

Rwandan startup Ared expands micro-franchising model to Uganda

13 May 2019

Image credit: Getty

Phygital: 6 ways to adapt, or die

Eben Esterhuizen 30 Apr 2019

The need for speed in modern retail

The need for speed in modern retail

Refilwe Maluleke 8 Apr 2019

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