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CRM, CX, UX News Africa

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Dumisani Moyo is the marketing director at SAP. Source: Supplied.
#AfricaMonth: Dumisani Moyo, marketing director at SAP, envisions innovation in Africa

  3 days

Katy Katopodis' PRCA Ethics & Practices Board appointment underscores its critical role
Katy Katopodis' PRCA Ethics & Practices Board appointment underscores its critical role

8 May 2024

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Digital advertising group Aleph launches payment unit

18 Aug 2023

Mark Mwongela, sales development director for PayPal, Africa.
PayPal's 4 tips to enhance buyer experience on payment platforms

10 Aug 2023

Brands must balance digital innovation and trust to serve Africa's consumers - study
Brands must balance digital innovation and trust to serve Africa's consumers - study

17 Apr 2023

Jacques Celliers, CEO of FNB. Source: Supplied
FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter
#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

 12 Apr 2022

Incubeta's CEO on e-commerce, automation and entering the metaverse
Incubeta's CEO on e-commerce, automation and entering the metaverse

 25 Mar 2022

Source: ©Andriy Popov -
#CEM21: Managing customer needs - Humans vs tech or human and tech?

 19 Nov 2021

Where your backstory is a front page story
Where your backstory is a front page story

 10 Nov 2021

Using data to inform customer journey planning from a cultural perspective
Using data to inform customer journey planning from a cultural perspective

 4 Nov 2021

Source:
The power of inclusive portrayal in advertising

 28 May 2021

Dentsu Africa launches Consumer packaged goods like never before
Dentsu Africa launches Consumer packaged goods like never before

 7 May 2021

The 5 habits of highly effective advertisers
The 5 habits of highly effective advertisers

,  14 Apr 2021

7 ways your email signatures can meet the challenges of remote working
7 ways your email signatures can meet the challenges of remote working

 30 Oct 2020

From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent
From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent

,  28 Oct 2020

Bizcommunity and NSP Consultants congratulate BizListing winners!
Bizcommunity and NSP Consultants congratulate BizListing winners!

 26 Oct 2020

1 in 4 consumers tried a new brand during pandemic - global report
1 in 4 consumers tried a new brand during pandemic - global report

12 Aug 2020

Image source: .
How digital research is best positioned to understand African consumers

23 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus
Customer experience will help retailers overcome the financial hit from coronavirus

 6 Jul 2020

V5 Digital launches WhatsApp Enterprise Bots - for use by customers in Namibia and beyond
V5 Digital launches WhatsApp Enterprise Bots - for use by customers in Namibia and beyond

 6 Jul 2020

The 50-year evolution of the Game brand
The 50-year evolution of the Game brand

26 Jun 2020

#LockdownLessons: Companies putting the grit in integrity
#LockdownLessons: Companies putting the grit in integrity

 26 May 2020

SA's 2Engage plans for further growth in Africa and abroad
SA's 2Engage plans for further growth in Africa and abroad

12 Feb 2020

Innervation acquires loyalty business from Tritech Media
Innervation acquires loyalty business from Tritech Media

4 Feb 2020

#BizTrends2020: An overview of Bizcommunity's BizTrendsLIVE!2020
#BizTrends2020: An overview of Bizcommunity's BizTrendsLIVE!2020

 3 Feb 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want
#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

 9 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand
#BizTrends2020: Africa's double-edged consumer demand

 6 Jan 2020

The Best of Biz: Marketing & Media 2019
#BestofBiz 2019: Marketing & Media

17 Dec 2019

The Best of Biz: Marketing & Media Africa 2019
#BestofBiz 2019: Marketing & Media Africa

17 Dec 2019

Image source: Gallo/Getty Images.
Welcome to a new customer experience world

 13 Dec 2019

Image source: Gallo/Getty Images.
2020: Building the emotive link between customers and our brands

 12 Dec 2019

Customers can now contact Makro directly via WhatsApp
Customers can now contact Makro directly via WhatsApp

5 Dec 2019

Using data analytics and CRM to drive customer centricity and win loyalty
Using data analytics and CRM to drive customer centricity and win loyalty

 3 Dec 2019

Clicks announces Engen as new fuel rewards partner
Clicks announces Engen as new fuel rewards partner

2 Dec 2019

#AskAfrikaAhaMoment: The brand loyalty shift explained
#AskAfrikaAhaMoment: The brand loyalty shift explained

 21 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

 15 Nov 2019

Image credit: Austin Distel on Unsplash.
We need to like you: Why client-agency relationships matter

 13 Nov 2019

Dr Carl Driesener, senior marketing scientist at the Ehrenberg-Bass Institute (EBI) of marketing science in Australia explaining the 5 steps to becoming a smarter target marketer at Spark Media's recent event.
5 steps to becoming a smarter target marketer

 8 Nov 2019

Continuous adaptation: Staying ahead of customer needs
Continuous adaptation: Staying ahead of customer needs

 8 Nov 2019

The Goldilocks role of targeting in evidence-based marketing
The Goldilocks role of targeting in evidence-based marketing

 7 Nov 2019

Image credit: Chris Liverani on Unsplash.
Why data is more important than ever to customer experience

 6 Nov 2019


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