Customer experience | Bizcommunity

Customer experience | Bizcommunity

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Understanding the growing emotional drivers behind consumer choice

FMCG

Understanding the growing emotional drivers behind consumer choice

Issued by TLC Worldwide Africa 1 day

Zebra's Global Shopper Study reveals AI's role in retail loss prevention

Research

Zebra's Global Shopper Study reveals AI's role in retail loss prevention

1 day

How resolving issues can turn first-time buyers into loyal customers

CRM

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 2 days

CRM, CX, UX

Confidence: The key differentiator for banking brands

2 days

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

CRM, CX, UX

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

Issued by CEM Africa Summit 10 Nov 2025

Pick n Pay and Vivo Energy transform convenience retail in Botswana

Retailers

Pick n Pay and Vivo Energy transform convenience retail in Botswana

5 Nov 2025

SMEs

Webinars are still a valuable driver for brand authority

Issued by SME South Africa 3 Nov 2025

Checkers' new all-halaal store changes the game in SA

Retailers

Checkers' new all-halaal store changes the game in SA

3 Nov 2025

Pick n Pay’s digital evolution: Building a connected retail future

Retailers

Pick n Pay’s digital evolution: Building a connected retail future

Evan-Lee Courie 30 Oct 2025

Inclusive CX is South Africa’s untapped growth opportunity

CRM, CX, UX

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Issued by Helm 29 Oct 2025

Paula Hulley, IAB South Africa connected commerce committee chair, explores the importance of integrating online and offline shopping to create seamless customer experiences and pave the way for a new era of retail (Image source: © 123rf )

Digital

How to integrate online and offline for a seamless customer experience

Paula Hulley 27 Oct 2025

The digital circuit breaker: Why marketing can no longer outsource resilience to IT

Digital

The digital circuit breaker: Why marketing can no longer outsource resilience to IT

JG Bezuidenhout, Issued by Offernet 23 Oct 2025

Marketing

How the a digital-first approach changes the marketing funnel

Jacques Du Bruyn 24 Oct 2025

Outstanding Innovation 2025: Shaping the future with bold ideas

Research

Outstanding Innovation 2025: Shaping the future with bold ideas

Issued by Kantar 21 Oct 2025

New head of Audi South Africa announced

Dealers

New head of Audi South Africa announced

16 Oct 2025

The ultimate Black Friday 2025 survival guide for South African e-commerce retailers October 2025

E-commerce

The ultimate Black Friday 2025 survival guide for South African e-commerce retailers October 2025

Issued by TDMC 15 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

CRM, CX, UX

SA consumer is rebalancing under money-related stress

15 Oct 2025

Convenience as a catalyst: SA's on-demand culture redefines local retail

E-commerce

Convenience as a catalyst: SA's on-demand culture redefines local retail

Evan-Lee Courie 13 Oct 2025

Black Friday could be a goldmine for cybercriminals if retailers aren't careful

Security

Black Friday could be a goldmine for cybercriminals if retailers aren't careful

Hemant Harie 13 Oct 2025

Image credit: Sassa

Health & Social Welfare

Sassa's record year: Serving over 28 million people in 2024/2025

10 Oct 2025

Wetility unveils OneBill: Set to skyrocket solar adoption

Energy

Wetility unveils OneBill: Set to skyrocket solar adoption

Issued by MultiChoice 7 Oct 2025

Image source: wayhomestudio from

Public Transport

Bolt adds new rider photo safety feature

7 Oct 2025

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

CRM, CX, UX

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Issued by Rogerwilco 7 Oct 2025

Good service is proactive: A new standard for customer experience

CRM

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

Dr Gillian Hammah at the Nedbank IMC Conference 2025.

IMC Conference

#NedbankIMC2025 | Dr Gillian Hammah's 7 steps to integrating AI in your business

Karabo Ledwaba 6 Oct 2025

Computer Mania’s Shopify migration: Building a scalable e-commerce future

E-commerce

Computer Mania’s Shopify migration: Building a scalable e-commerce future

Issued by Realm Digital 3 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

CRM, CX, UX

How Wonga transformed customer engagement and boosted customer acquisition with Braze

Issued by YOUKNOW Technologies 3 Oct 2025

The smell of the place: Why Environments Management shapes culture and performance

Digital

The smell of the place: Why Environments Management shapes culture and performance

Caleb Charles, Issued by Ignition Group 3 Oct 2025

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

CRM, CX, UX

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

Issued by Irvine Partners 2 Oct 2025

South African digital banking users call for smarter, more personalised experiences

CRM, CX, UX

South African digital banking users call for smarter, more personalised experiences

Issued by Human8 1 Oct 2025

Is the CMO going extinct?

Marketing

Is the CMO going extinct?

Issued by Brave Group 29 Sep 2025

Loyalty programmes are transforming into lifestyle ecosystems

CRM

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

The Future Shopper 2025: VML reveals key trends shaping e-commerce

Trends

The Future Shopper 2025: VML reveals key trends shaping e-commerce

19 Sep 2025

Red & Yellow expands globally with Uganda Digital Society partnership

Digital

Red & Yellow expands globally with Uganda Digital Society partnership

Issued by Red & Yellow 19 Sep 2025

CEM Africa heads to Johannesburg on 20 November 2025

CRM, CX, UX

CEM Africa heads to Johannesburg on 20 November 2025

Issued by CEM Africa Summit 18 Sep 2025

WomenIN Festival 2025 - Limitless: No labels, no limits, no apologies

Events & Conferencing

WomenIN Festival 2025 - Limitless: No labels, no limits, no apologies

Issued by Tishala Communications 16 Sep 2025

PnP Clothing opens 400th store in Roodepoort

Retailers

PnP Clothing opens 400th store in Roodepoort

15 Sep 2025

Telcos tap new revenue streams by selling third-party services

Telecoms & Networks

Telcos tap new revenue streams by selling third-party services

Craig Palmer 12 Sep 2025

How can South African retailers use augmented reality to improve shopping experiences?

Technology

How can South African retailers use augmented reality to improve shopping experiences?

Melusi Makhoba, Issued by University of Johannesburg - Marketing Management 11 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

CRM, CX, UX

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

Milu Kipimo, Country Manager, Bolt Business South Africa

Transport

Milu Kipimo to spearhead Bolt Business South Africa

11 Sep 2025

Cape Town launches new drive-thru vehicle licence renewal facility

Maintenance

Cape Town launches new drive-thru vehicle licence renewal facility

10 Sep 2025

How AI is taking e-commerce places in South Africa

E-commerce

How AI is taking e-commerce places in South Africa

Issued by TDMC 10 Sep 2025

Scaling SA's e-commerce peak season with flexible staffing solutions

FMCG

Scaling SA's e-commerce peak season with flexible staffing solutions

Donné Nieman 10 Sep 2025

Lesaka Technologies announces new executive leadership appointments

Fintech

Lesaka Technologies announces new executive leadership appointments

Issued by Lesaka Technologies 9 Sep 2025

$40 years strong: How TBWA\Coastal helped Build it become a household name$

Advertising

40 years strong: How TBWA\Coastal helped Build it become a household name

Issued by TBWA 9 Sep 2025