Customer data | Bizcommunity

Customer data | Bizcommunity

News

Securing information and building trust: Telviva achieves ISO/IEC 27001:2022 certification

Technology

Securing information and building trust: Telviva achieves ISO/IEC 27001:2022 certification

Antony Russell, Issued by Telviva 3 days

Zanetti AI Institute's last public masterclass comes to Sandton on 18 and 19 November

Artificial Intelligence

Zanetti AI Institute's last public masterclass comes to Sandton on 18 and 19 November

Issued by Zanetti AI Institute 3 days

The consideration gap: The part of the funnel your budget forgot

Marketing

The consideration gap: The part of the funnel your budget forgot

Charné Munien, Issued by Rogerwilco 2 Nov 2026

FNB hit with R1m fine over customer data security

Cybersecurity

FNB hit with R1m fine over customer data security

27 Oct 2026

Access is no longer the advantage

Marketing

Access is no longer the advantage

Issued by Dentsu 23 Oct 2026

Eliminating the 'Toggle Tax': How CRM integration transforms your customer experience

CRM, CX, UX

Eliminating the 'Toggle Tax': How CRM integration transforms your customer experience

Martie de Beer, Issued by Telviva 21 Oct 2026

What SMEs must know before entering strategic partnerships

SMEs

What SMEs must know before entering strategic partnerships

Jeremy Lang, Issued by Business Partners Limited 15 Oct 2026

Lessons for South African retailers: Heritage alone is not enough, brands must do more

Retail

Lessons for South African retailers: Heritage alone is not enough, brands must do more

Yazeed Osman 5 Oct 2026

Musa Kalenga, CEO of the Brave Group says AI filters now sideline up to 40% of emails before customers see them (Image supplied)

Marketing

AI changes inbox visibility; marketers need to rethink strategy

Musa Kalenga 5 Oct 2026

FNB eBucks, Shoprite Xtra Savings lead 2026 South African Loyalty Awards

Retail

FNB eBucks, Shoprite Xtra Savings lead 2026 South African Loyalty Awards

10 Sep 2026

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

CRM, CX, UX

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Issued by Game Plan Consulting 2 Sep 2026

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

CRM, CX, UX

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

Issued by Telviva 1 Sep 2026

AI is optimising for ad fraud… because you told it to

Artificial Intelligence

AI is optimising for ad fraud… because you told it to

JG Bezuidenhout, Issued by Offernet 26 Aug 2026

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Women's Month

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Issued by Game Plan Consulting 17 Aug 2026

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Events & Conferencing

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Issued by CEM Africa Summit 17 Aug 2026

Sixty60 upgrades Pixie as AI becomes central to grocery shopping

Technology

Sixty60 upgrades Pixie as AI becomes central to grocery shopping

13 Aug 2026

Cape Town Tourism launches data workshops as half of tourism data goes unused

Tourism

Cape Town Tourism launches data workshops as half of tourism data goes unused

Issued by Cape Town Tourism 3 Aug 2026

Only one in four chief marketers report being highly advanced, adaptable and agile in embracing emerging martech solutions and innovations (Image source: © 123rf )

Marketing

CMOs struggle with fragmented “Frankenstack” environments and integration challenges

22 Jul 2026

POS transactions to top $41tn by 2031

Banking & Finance

POS transactions to top $41tn by 2031

20 Jul 2026

How SMEs can use data tools to understand their customers

SMEs

How SMEs can use data tools to understand their customers

Jeremy Lang, Issued by Business Partners Limited 16 Jul 2026

What every business owner should know before selling

Entrepreneurship

What every business owner should know before selling

Rowan de Klerk 16 Jul 2026

What Codegarden 2026 reveals about the future of content, AI and digital experience

Internet

What Codegarden 2026 reveals about the future of content, AI and digital experience

Issued by Bluegrass Digital 1 Jul 2026

Good architecture, not good vibes: Lessons from the latest Drupal security advisory

Development

Good architecture, not good vibes: Lessons from the latest Drupal security advisory

Adolf Lategan, Issued by Rogerwilco 30 Jun 2026

AI could do for SMMEs what the internet never did

SMEs

AI could do for SMMEs what the internet never did

Martin Butler 22 Jun 2026

Retail media has a measurement problem and standardisation is the solution

Retail Marketing

Retail media has a measurement problem and standardisation is the solution

Daniel Malan, Issued by Dentsu 18 Jun 2026

The era of marketing opinion is ending. Revenue science comes next

Marketing

The era of marketing opinion is ending. Revenue science comes next

JG Bezuidenhout, Issued by Offernet 8 Jun 2026

Managing incentives and competitions the right way

Marketing

Managing incentives and competitions the right way

Issued by Caxton Media 3 Jun 2026

Guy Lundy, country manager, Spencer Stuart South Africa, asks if South Africa’s next CMOs will be data ethics stewards, or just growth drivers? (Image supplied)

Marketing

Will SA’s next CMOs be data ethics stewards, or just growth drivers?

2 Jun 2026

Artificial Intelligence

Intellectual property in AI - Who owns it?

Issued by Helm 1 Jun 2026

The authenticity imperative: What FMCG brands need from marketing talent in 2026

Retail Marketing

The authenticity imperative: What FMCG brands need from marketing talent in 2026

Issued by Afrizan 29 May 2026

Digital skills will drive South Africa's entrepreneurial future

SMEs

Digital skills will drive South Africa's entrepreneurial future

Issued by Bullion PR & Communication 28 May 2026

The growing role of data and AI in media buying

Digital

The growing role of data and AI in media buying

Issued by TDMC 18 May 2026

EXCLUSIVE: Uniqlo rewrites the rules of global retail

Retailers

EXCLUSIVE: Uniqlo rewrites the rules of global retail

James Townsend 8 May 2026

Why relevance, not reach, is the real driver of email performance

Everlytic Communication Insights

Why relevance, not reach, is the real driver of email performance

Cristelle Snyman, Issued by Everlytic 7 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

Controlling your loyalty channel leads to better customer insights

CRM

Controlling your loyalty channel leads to better customer insights

Len Lubbe 11 Mar 2026

When “satisfied” is not enough: What customer data really reveals

Research

When “satisfied” is not enough: What customer data really reveals

Issued by Insight Survey 12 Feb 2026

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Retail

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Evan-Lee Courie 11 Feb 2026

Converge Africa 2026 confirms latest headline sponsors

Digital

Converge Africa 2026 confirms latest headline sponsors

Issued by Converge Africa 10 Feb 2026

Backed by over a decade of global case studies cutting water, carbon and costs

Facilities & Property Management

Backed by over a decade of global case studies cutting water, carbon and costs

Zea Gove, Issued by Propelair SA 2 Feb 2026

Image source: rorozoa from

Trends

#BizTrends2026 | CMS South Africa team: How forward-looking legal and governance frameworks will shape business decisions

Sihle Bulose and Lebogang Molebale 2 Feb 2026

6 ways brands need to rethink marketing in 2026

Marketing

6 ways brands need to rethink marketing in 2026

21 Jan 2026

Kaspersky updates cyberattack simulation platform to reflect new threat patterns

Cybersecurity

Kaspersky updates cyberattack simulation platform to reflect new threat patterns

9 Jan 2026

Modern digital entrepreneurship requires both business management and entrepreneurship skills (Image source: © 123rf )

How To Start Up

5 opportunities & challenges of modern digital entrepreneurship

30 Dec 2025

#BestofBiz 2025: ICT

ICT

#BestofBiz 2025: ICT

17 Dec 2025

Pick n Pay bridges the banking gap with in-store financial solutions

Banking & Finance

Pick n Pay bridges the banking gap with in-store financial solutions

11 Dec 2025

Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

Digital

It’s a golden age of business data - or is it?

Mike Saunders 10 Dec 2025