Customer engagement | Bizcommunity

Customer engagement | Bizcommunity

News

Adclick Africa wins 2 MMA Smarties 2026 Awards for AI-driven campaign

Marketing

Adclick Africa wins 2 MMA Smarties 2026 Awards for AI-driven campaign

Issued by Oak Ventures 17 hours

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

CRM

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

26 May 2026

Experiential-led retail is reviving South Africa's shopping malls

Commercial Property

Experiential-led retail is reviving South Africa's shopping malls

21 May 2026

Ambledown Connect: A new digital channel transforming broker and member engagement

Financial Services

Ambledown Connect: A new digital channel transforming broker and member engagement

Issued by Ambledown 19 May 2026

The customer experience is FMCG’s next growth advantage

FMCG

The customer experience is FMCG’s next growth advantage

Keegan Reddy, Issued by Rainbow Chicken 14 May 2026

Incognito allows for sensitive chats. Source: Meta.

Social Media

Meta adds private AI ‘Incognito Chat’ to WhatsApp

14 May 2026

SMS + RCS + WhatsApp

Digital

SMS + RCS + WhatsApp

Issued by Celerity.chat 12 May 2026

Wine Tourism Conference returns to Stellenbosch in May

Tourism

Wine Tourism Conference returns to Stellenbosch in May

8 May 2026

Dis-Chem reimagines healthcare retail with Melrose Arch Health Hub

Retailers

Dis-Chem reimagines healthcare retail with Melrose Arch Health Hub

8 May 2026

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

CRM

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

7 May 2026

Marketing

The 5 ways smart marketers balance brand and performance

Rirhandzu Shingwenyana 6 May 2026

Slipper Day 2026 offers R2m in instant rewards powered by FoneWorx

Media

Slipper Day 2026 offers R2m in instant rewards powered by FoneWorx

Issued by Caxton Media 6 May 2026

Pick n Pay and FNB's eBucks partnership reels in R600m in rewards

Banking & Finance

Pick n Pay and FNB's eBucks partnership reels in R600m in rewards

5 May 2026

Why boards must govern algorithms, not just people

4th Industrial Revolution

Why boards must govern algorithms, not just people

Issued by Bullion PR & Communication 29 Apr 2026

Mahindra SA CEO Rajesh Gupta takes regional role, successor named

Dealers

Mahindra SA CEO Rajesh Gupta takes regional role, successor named

28 Apr 2026

African retail’s future hinges on tech-driven consumer insights

CRM

African retail’s future hinges on tech-driven consumer insights

Blessed Hwaire 23 Apr 2026

Dealers

Inside iCaur: Chery’s new EV brand set for South Africa

21 Apr 2026

The entry-level roles that open career doors for graduates

Talent Acquisition

The entry-level roles that open career doors for graduates

Nolundi Matomane, Issued by Pnet 20 Apr 2026

Core launches Microsoft Surface reseller programme for SA SMEs

Technology

Core launches Microsoft Surface reseller programme for SA SMEs

16 Apr 2026

Career Advice

The AI shift: Mapping South Africa’s growing AI skills economy

Issued by Pnet 13 Apr 2026

Demystifying AI: How technology is shaping tourism today

Tourism & Travel

Demystifying AI: How technology is shaping tourism today

Robin Fredericks 9 Apr 2026

The 'experience economy' has arrived as consumers' expectations shift

Trends

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

Image source: DC Studio from

Cyber Law

GenAI in SA: Balancing legal risks and operational rewards for businesses

Ginen Moodley 24 Mar 2026

Why South African SMEs are ditching traditional IT models

SMEs

Why South African SMEs are ditching traditional IT models

Sudesh Pillay 23 Mar 2026

How e-commerce is transforming the retail, media and ICT landscape in SA

E-commerce

How e-commerce is transforming the retail, media and ICT landscape in SA

Lungelo Dlamini 23 Mar 2026

Why South Africa already has the antidote to AI information overload

Artificial Intelligence

Why South Africa already has the antidote to AI information overload

Issued by icandi CQ 19 Mar 2026

African Loyalty Awards spotlight customer-centric brands

CRM, CX, UX

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

Turning dashboard data into headlines

Digital

Turning dashboard data into headlines

Issued by Location Bank 11 Mar 2026

Spur Corporation welcomes Vuyo Henda as new executive director

Marketing

Spur Corporation welcomes Vuyo Henda as new executive director

Issued by OnPoint PR 11 Mar 2026

HomeChoice doubles down on showroom growth in bold retail strategy shift

Shopfitting & Merchandising

HomeChoice doubles down on showroom growth in bold retail strategy shift

10 Mar 2026

Ford begins upgrading SA dealerships under new global retail plan

Dealers

Ford begins upgrading SA dealerships under new global retail plan

9 Mar 2026

Kero partners with Dotgo

Digital

Kero partners with Dotgo

Issued by Celerity.chat 4 Mar 2026

The power of creative side quests: From personal creative outlet to global Canva partnership

Advertising

The power of creative side quests: From personal creative outlet to global Canva partnership

Issued by Oliver 2 Mar 2026

How SMEs can build AI-ready businesses starting with the right technology foundation

SMEs

How SMEs can build AI-ready businesses starting with the right technology foundation

Sudesh Pillay, Issued by WhyMAcForSME 25 Feb 2026

Under the South African sun — the economics of sunshine

Renewables & Energy Efficiency

Under the South African sun — the economics of sunshine

Rushil Rattan 24 Feb 2026

Source: Supplied. Mark Danckwerts, Head: Insurance, KPMG One Africa.

Finance

KPMG report: African financial sector bets big on AI and growth strategies

18 Feb 2026

Retailers embrace tokenisation for secure, personalised customer experiences

Banking & Finance

Retailers embrace tokenisation for secure, personalised customer experiences

Peter Ludi 11 Feb 2026

From gas pumps to grocery hubs: The future of SA's forecourts

Retail Services

From gas pumps to grocery hubs: The future of SA's forecourts

Karen Keylock 10 Feb 2026

#BizTrends2026 | Unitrans’ Edwin Hewitt: Why people, not machines, will power Africa’s logistics revolution

Trends

#BizTrends2026 | Unitrans’ Edwin Hewitt: Why people, not machines, will power Africa’s logistics revolution

Edwin Hewitt 10 Feb 2026

How are leading brands harnessing trust and AI to drive growth, create value, and deliver meaningful impact? (Image source: © 123rf )

Branding

5 lessons: How leading brands are harnessing trust and AI

6 Feb 2026

Loyalty meets blockchain: A new era for customer rewards

Banking & Finance

Loyalty meets blockchain: A new era for customer rewards

Rory Bosman 4 Feb 2026

Dentsu SSA doubles down on business transformation with key appointments

Digital

Dentsu SSA doubles down on business transformation with key appointments

Issued by Dentsu 3 Feb 2026

Mobile-first shopping dominates as SA's e-commerce surges

Trends

Mobile-first shopping dominates as SA's e-commerce surges

29 Jan 2026

Image credit: Eskom

Energy

Eskom goes on the road with new Hub-on-Wheels customer service model

20 Jan 2026

AI reshapes procurement and franchising, Cips tells industry briefing

4th Industrial Revolution

AI reshapes procurement and franchising, Cips tells industry briefing

15 Jan 2026

The Carling Black Label Cup and the campaign that changed fan engagement

Marketing

The Carling Black Label Cup and the campaign that changed fan engagement

Issued by Caxton Media 7 Jan 2026

7 Business trends your SME can leverage in 2026

SMEs

7 Business trends your SME can leverage in 2026

Issued by Domains.co.za 12 Dec 2025

2025: A transformative year for global advertising defined by growth, upheaval, and opportunity

Digital

2025: A transformative year for global advertising defined by growth, upheaval, and opportunity

Issued by Hoorah Digital 10 Dec 2025