Customer needs | Bizcommunity

Customer needs | Bizcommunity

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Lesaka’s Lincoln Mali named 'All Africa Business Leader of the Year' at 13th AABLA Awards

Digital

Lesaka’s Lincoln Mali named 'All Africa Business Leader of the Year' at 13th AABLA Awards

Issued by Nielsen Network 1 day

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Commercial & Industrial

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Issued by Pace Car Rental 10 Nov 2025

Pick n Pay and Vivo Energy transform convenience retail in Botswana

Retailers

Pick n Pay and Vivo Energy transform convenience retail in Botswana

5 Nov 2025

MTN MoMo, Mastercard extend partnership to support wider digital access in SA

Technology

MTN MoMo, Mastercard extend partnership to support wider digital access in SA

31 Oct 2025

Professional customer service in the age of AI: Why humans remain the anchor

Artificial Intelligence

Professional customer service in the age of AI: Why humans remain the anchor

Dr Mariette Frazer, Issued by University of Johannesburg - Marketing Management 29 Oct 2025

A time for renewal: How SMEs can streamline processes for a more seamless operation

SMEs

A time for renewal: How SMEs can streamline processes for a more seamless operation

Jeremy Lang, Issued by Business Partners Limited 10 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

CRM, CX, UX

How Wonga transformed customer engagement and boosted customer acquisition with Braze

Issued by YOUKNOW Technologies 3 Oct 2025

Pick n Pay debuts first hypermarket in Pietermaritzburg

Retailers

Pick n Pay debuts first hypermarket in Pietermaritzburg

25 Sep 2025

Selling audio and radio – you either have it, or you don’t?

Radio & Audio

Selling audio and radio – you either have it, or you don’t?

Anchen Lintvelt, Issued by OFM Radio 23 Sep 2025

The secret behind Mambos' retail success

Fashion & Homeware

The secret behind Mambos' retail success

16 Sep 2025

AI adoption surges among South Africa’s SMBs

4th Industrial Revolution

AI adoption surges among South Africa’s SMBs

Werner Joubert 25 Aug 2025

Subaru Southern Africa appoints Toshimitsu Tanaka as new MD

Dealers

Subaru Southern Africa appoints Toshimitsu Tanaka as new MD

6 Aug 2025

The experience paradox: Why better satisfaction scores don't always mean growth

CRM, CX, UX

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Issued by Kantar 30 Jul 2025

Lesley-Anne Dean appointed as country manager for Cotton On South Africa

Fashion & Homeware

Lesley-Anne Dean appointed as country manager for Cotton On South Africa

Issued by Cotton On Foundation 30 Jul 2025

Telecoms & Networks

Telkom unveils refreshed brand identity with updated logo

22 Jul 2025

Why service matters more than ever: the message from 86% of customers

CRM

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

KITE 2025 addresses digitalisation of industrial manufacturing

4th Industrial Revolution

KITE 2025 addresses digitalisation of industrial manufacturing

Issued by KwaZulu-Natal Industrial Technology Exhibition 23 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CRM

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

Issued by CEM Africa 18 Jun 2025

How e-commerce is reshaping skincare retail

E-commerce

How e-commerce is reshaping skincare retail

Aleksey Sukhov 11 Jun 2025

TakealotNow expands to Joburg’s East Rand

E-commerce

TakealotNow expands to Joburg’s East Rand

11 Jun 2025

Makro cuts prices on 100 essential items in 3-month-long rollback

Retailers

Makro cuts prices on 100 essential items in 3-month-long rollback

3 Jun 2025

Mathebe Ngwenya's bold leap from corporate banking to beauty entrepreneurship

Accounting & Auditing

Mathebe Ngwenya's bold leap from corporate banking to beauty entrepreneurship

Issued by SAICA 23 May 2025

The power of omnichannel

Marketing

The power of omnichannel

Issued by Red October Technologies 5 May 2025

Finance

PwC's AI findings highlight potential 15% uplift in global economy by 2035

30 Apr 2025

Chery targets SA with new bakkie and luxury brands

Automotive

Chery targets SA with new bakkie and luxury brands

29 Apr 2025

Makro to open 23rd store in Eastern Cape; its first since 2019

Retailers

Makro to open 23rd store in Eastern Cape; its first since 2019

11 Apr 2025

Meet the Vanguards - Scaling opperations through autonomous agents

CRM, CX, UX

Meet the Vanguards - Scaling opperations through autonomous agents

Andre Fredericks, Issued by Sanlam Fintech 5 Aug 2024

Point-of-sale technology is critical for SA’s auto industry revitalisation

Sales

Point-of-sale technology is critical for SA’s auto industry revitalisation

Fatima Khota 1 Apr 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

FNB's eBucks expansion with Pick n Pay set to revolutionise grocery shopping in SA

Banking & Finance

FNB's eBucks expansion with Pick n Pay set to revolutionise grocery shopping in SA

18 Mar 2025

The Southern African Institute of Welding (SAIW) has unveiled a strategic renewal plan to elevate the quality of skills training, expand service offerings, and modernise operations (Image supplied)

Science & Engineering

SAIW's strategic renewal plan to elevate skilled artisan status, NECSA partnership reinforced

12 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Consumer Insights Agency, KLA, reveals the Quarterly Buzz Results for Q4 2024

Research

Consumer Insights Agency, KLA, reveals the Quarterly Buzz Results for Q4 2024

Issued by KLA 5 Mar 2025

The future of digital commerce in the consumer packaged goods industry

Retail

The future of digital commerce in the consumer packaged goods industry

Setjhaba Molloyi & Lauren Samaai 4 Mar 2025

Pick n Pay and FNB boost rewards: Earn up to 30% back with expanded partnership

Banking & Finance

Pick n Pay and FNB boost rewards: Earn up to 30% back with expanded partnership

27 Feb 2025

Made for you: Tailored solutions driving growth of SA’s long-term insurance industry

Insurance & Actuarial

Made for you: Tailored solutions driving growth of SA’s long-term insurance industry

Issued by Insight Survey 26 Feb 2025

Altitude Wealth sees global potential in BooYaa Golf

Sport

Altitude Wealth sees global potential in BooYaa Golf

18 Feb 2025

Branding

Diary of a CMO: How can I protect my brand against copycats?

Mary Kyriakidi and Peter Aiken, Issued by Kantar 18 Feb 2025

Branding

Key branding insights from the WEF, Davos 2025

10 Feb 2025

Accounting & Auditing

The future of accounting in 2025: Adapting to AI, platforms, and sustainability

Scott Etheridge 5 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

7 benefits of regularly reviewing and revising your business' goals

SMEs

7 benefits of regularly reviewing and revising your business' goals

Jeremy Lang, Issued by Business Partners Limited 29 Jan 2025

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Trends

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Kirby Gordon 21 Jan 2025

Peter Andrew, CEO, CCI South Africa

Trends

#BizTrends2025: BPO industry ready for transformation

Peter Andrew 20 Jan 2025

Dell has flipped its 2025 product names to talk directly to CIOs and CTOs.

Hardware

Dell product overhaul proves AI era is for the enterprise

Lindsey Schutters 7 Jan 2025

Access Bank enters agreement to acquire 100% stake In South Africa based Bidvest Bank

Banking

Access Bank enters agreement to acquire 100% stake In South Africa based Bidvest Bank

Issued by The Publicity Workshop 17 Dec 2024

Ifeoma Jibunoh the chief marketing officer at Cassava Technologies examines the role of curiosity in marketing (Image supplied)

Marketing

3 key considerations in harnessing curiosity in marketing

Ifeoma Jibunoh 11 Dec 2024

Can virtual agents play an effective role in outbound sales?

Technology

Can virtual agents play an effective role in outbound sales?

Ryan Falkenberg 6 Dec 2024