Crm | Bizcommunity

Crm | Bizcommunity

News

The Interactive Advertising Bureau South Africa (IAB SA) has announced the finalists for the 2026 Bookmark Awards (Image supplied)

Digital

#Bookmarks2026 | All the IAB South Africa 2026 Bookmark Awards finalists

2 days

How SMEs can use data tools to understand their customers

SMEs

How SMEs can use data tools to understand their customers

Jeremy Lang, Issued by Business Partners Limited 3 days

Why more South African businesses are moving beyond traditional landlines

Telecoms & Networks

Why more South African businesses are moving beyond traditional landlines

Issued by Voys 15 Jul 2026

Source: Pexels.

Property

Good news for agents: One AI system brings compliance and sales together

7 Jul 2026

(Image source: © 123rf )

CRM, CX, UX

Accelerated enterprise demand leads WPP’s AI-driven transformation unit

2 Jul 2026

What Codegarden 2026 reveals about the future of content, AI and digital experience

Internet

What Codegarden 2026 reveals about the future of content, AI and digital experience

Issued by Bluegrass Digital 1 Jul 2026

Why ChatGPT ads could become the most important advertising channel since Google

Advertising

Why ChatGPT ads could become the most important advertising channel since Google

Issued by PRNews OU 30 Jun 2026

What SA Brands should look for when searching for the best web design company

Marketing

What SA Brands should look for when searching for the best web design company

Issued by Woww 9 Feb 2026

CA&S Group advances digital commerce strategy with investment in TDMC

Media

CA&S Group advances digital commerce strategy with investment in TDMC

Issued by TDMC 18 Jun 2026

Marketing

The platform your media plan is ignoring is already shaping what AI says about your brand

Musa Kalenga, Issued by Brave Group 18 Jun 2026

B2B marketing in the age of dark social: Tracking and leveraging the influence you can’t see

Marketing

B2B marketing in the age of dark social: Tracking and leveraging the influence you can’t see

Issued by We Do Digital 10 Jun 2026

SA is no longer an emerging loyalty market, it is a mature one

CRM

SA is no longer an emerging loyalty market, it is a mature one

Len Lubbe 9 Jun 2026

The era of marketing opinion is ending. Revenue science comes next

Marketing

The era of marketing opinion is ending. Revenue science comes next

JG Bezuidenhout, Issued by Offernet 8 Jun 2026

Busting the 9 AI myths that are holding ad agencies back

Artificial Intelligence

Busting the 9 AI myths that are holding ad agencies back

Mathabatha Sexwale, Issued by Brave Group 25 May 2026

Celerity to showcase the future of business messaging at London Tech Week 2026

Digital

Celerity to showcase the future of business messaging at London Tech Week 2026

Issued by Celerity.chat 18 May 2026

The growing role of data and AI in media buying

Digital

The growing role of data and AI in media buying

Issued by TDMC 18 May 2026

AI visibility and AEO for B2B businesses

Artificial Intelligence

AI visibility and AEO for B2B businesses

Luke Marthinusen, Issued by MO Agency 14 May 2026

Scopen has just finished a new wave of the Agency Scope Study in China and found that the Chinese market is structurally organised around multi-partner ecosystems. Pictured: Zhujiang River and modern building of the financial district at night in Guangzhou, China. (Image source: © 123rf )

Marketing & Media

Agency Scope China 2025/26 | A multi-partner ecosystem with no single lead agency

12 May 2026

Natalie van der Merwe, head of division at Vox, gives insight into how SMEs don’t need a full overhaul to compete, they just need a smarter, step-by-step approach to omnichannel. (Image supplied)

Community

5 ways SMEs can close the omnichannel gap

Natalie Van der Merwe 8 May 2026

AI reshapes tourism visibility: Industry urged to integrate systems

Tourism

AI reshapes tourism visibility: Industry urged to integrate systems

Robin Fredericks 21 Apr 2026

Software

Is SaaS dead? Not in South Africa, or anywhere else

Issued by Times 3 Technologies 20 Apr 2026

CRM, CX, UX

SA's leading HubSpot partner, MO Agency ranks 16th globally for HubSpot sold and implemented

Luke Marthinusen, Issued by MO Agency 23 Apr 2026

MO Agency launches Answer Engine Optimisation as AI reshapes how businesses get found

Artificial Intelligence

MO Agency launches Answer Engine Optimisation as AI reshapes how businesses get found

Luke Marthinusen, Issued by MO Agency 24 Apr 2026

Communication integration and automation

CRM, CX, UX

Communication integration and automation

Issued by Celerity.chat 14 Apr 2026

Africa is not just chatting; it is closing deals

Digital

Africa is not just chatting; it is closing deals

Megan du Toit, Issued by Dentsu 26 Mar 2026

South African businesses have a hidden advantage in the global AI race

Software

South African businesses have a hidden advantage in the global AI race

Issued by Lambie AI 25 Mar 2026

Lorraine Landon is the head of advertising solutions for Google in sub-Saharan Africa. Source: Supplied.

Marketing

Google’s Lorraine Landon: 3 growth blockers holding back ROI in Africa

Lorraine Landon 17 Mar 2026

CMOs drowning in data, starved for decisions

Marketing

CMOs drowning in data, starved for decisions

Max Flajsner, Issued by Incubeta 5 Mar 2026

Behind the campaign: Reframing fairness in ride-hailing: The inDrive success story

Marketing

Behind the campaign: Reframing fairness in ride-hailing: The inDrive success story

Issued by inDrive 23 Feb 2026

Bonita Christie, business unit director, Publicis Commerce Experiential, says for brands, Q1 is the most strategically valuable quarter of the year (Image source: © 123rf )

Marketing

Exclusive | Experiential marketing: The key to the golden quarter

Bonita Christie 17 Feb 2026

No shows’ and what it’s costing your business

Digital

No shows’ and what it’s costing your business

Issued by Celerity.chat 16 Feb 2026

Cape Union Mart and Offernet turn real-time weather into revenue

Advertising

Cape Union Mart and Offernet turn real-time weather into revenue

Issued by Offernet 26 Feb 2026

DOOH once again proves itself highly effective at driving real-world action

OOH

DOOH once again proves itself highly effective at driving real-world action

Ruchelle Mouton, Issued by Tractor Outdoor 12 Feb 2026

Retailers embrace tokenisation for secure, personalised customer experiences

Banking & Finance

Retailers embrace tokenisation for secure, personalised customer experiences

Peter Ludi 11 Feb 2026

Source: Supplied. Adriaan Grové, founder of MyProperty and Entegral.

Property

MyProperty debuts Africa-focused, agent-first property portal

4 Feb 2026

Marketing

AI doesn't understand ‘Hlala Kahle’ - and that's a problem

Wendy Monkley 26 Jan 2026

(Image supplied)

PR & Communications

Machine director appointed acting president of IFICA

23 Jan 2026

Charne Munien is the strategy director at Rogerwilco. Source: Supplied.

Marketing

#BizTrends2026 | Rogerwilco's Charné Munien: Brands in the new age of answering machines

Charne Munien 21 Jan 2026

Time Hotels harnesses AI to fuel 2026 expansion in Africa and Middle East

Hospitality

Time Hotels harnesses AI to fuel 2026 expansion in Africa and Middle East

19 Jan 2026

Let’s chat about chatbots

Digital

Let’s chat about chatbots

Issued by We Do Digital 19 Jan 2026

CardSpace invites entrepreneurs to test free digital rewards platform

Entrepreneurship

CardSpace invites entrepreneurs to test free digital rewards platform

4 Dec 2025

Digital skills shift from startup survival to scalable business growth

Entrepreneurship

Digital skills shift from startup survival to scalable business growth

3 Dec 2025

AI Overviews are rewriting the rules of search marketing – here’s how to adjust your strategy

Marketing

AI Overviews are rewriting the rules of search marketing – here’s how to adjust your strategy

Natascha Torres 2 Dec 2025

Remuneration & Payroll

Navigating the noise: why product reviews matter in a fragmented accounting software market

Issued by Times 3 Technologies 3 Jul 2025

The hidden cost of not owning your marketing assets

Marketing

The hidden cost of not owning your marketing assets

Heleen Alberts 24 Nov 2025

Why great CX isn't about more channels, but smarter integration

CRM

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

Trends

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

19 Nov 2025

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

Security

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

18 Nov 2025